Registry
Getting Started
- Why should I register at Zola?
- How does Zola Registry work?
- How do we start our Zola Registry?
- Do we get any bonus gifts or perks for registering at Zola?
- Does Zola offer a post-wedding or completion discount?
- What can Zola Credit be used for?
- Does Zola offer price matching? What is Zola's price matching policy?
- Can I shop on Zola without having a wedding registry?
- We already have a registry with another store. Can we link it to Zola?
- What's the difference between “MSRP” and “Our Price”?
- Does Zola ship internationally?
Building Your Registry
- How do I add a charity fund to my Zola registry?
- How do we add gifts to our Zola registry?
- How many gifts should we add to our registry?
- How do we remove an item from our registry?
- Can we edit our registry after we’ve made it visible to our guests?
- What is the “Our Most Wanted” feature and how can we use it?
- What does “Group Gifting” mean on my Registry?
- What happens if a Group Gift isn’t completely funded?
- What is the digital Zola gift card? How can we enable or disable this on our registry?
- Can I categorize items on my registry?
Adding Gifts and Registries From Other Stores
- How will we know when guests purchase gifts added from our other registry?
- How can I add individual items from another store to my Zola registry?
- What are the benefits of Zola's universal registry?
- Where can we manage our other registry after we add it to Zola?
- How do we edit gifts added from another registry?
- I'm having trouble adding an outside registry to Zola. What should I do?
- How do we add a registry from another store to our Zola registry?
- We’re trying to add a registry from another store to Zola. How do we find our other registry’s URL?
- How can we change photos of gifts from other stores on our Zola registry?
- How do guests purchase gifts added individually from other stores on our Zola registry?
- How do guests purchase gifts added from our other registry on Zola?
- Will my other registry update automatically after we add it to Zola? How often does it update?
- How do guests purchase gifts added from our other registry on our Zola registry?
- Is there a fee for gifts added from other stores?
- Can we mark a gift we’ve added from another store as a “Group Gift”?
- What is WeddingStar?
Cash Funds
- How do zero fee cash funds work?
- How can I make a Venmo cash fund for my registry?
- How do Venmo contributions work?
- What does "funds pending" mean for my cash gift?
- How do we register for a honeymoon or a cash fund?
- How do we choose who covers the 2.5% credit card processing fee for cash gifts?
- We see an option to convert our cash to Zola store credit. What is this?
- How do we transfer our cash funds to our bank account?
- How long will it take to receive our cash after a transfer is requested?
- Why does Zola need my social security number or photo ID?
- Our cash transfer failed. What should we do?
- How do I remove my bank information from Zola?
- Is there a time limit on how long I can wait to transfer my funds from my Gift Tracker?
Sharing Your Registry
- Can my guests remove an item from my Zola registry if they choose to purchase from a different store?
- How do I add a picture that guests can see when they search for our registry?
- How do we get the word out about our registry?
- Why can’t guests see our registry?
- Can we password protect our registry?
- What if some of our guests aren’t computer-savvy?
- How do I add my Zola registry to my Zola wedding website?
- How do I add my Zola registry to my wedding website on The Knot?
- How do I add my Zola registry to my wedding website on Squarespace?
- How do I add my Zola Registry to my wedding website on WeddingWire?
- How do I add my Zola Registry to my wedding website on Minted?
- How do I add my Zola Registry to my custom wedding website?
Shipping and Returns
- Does Zola offer free shipping and returns?
- What is your return policy? How do I initiate a return?
- Where can Zola products be shipped?
- Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
- Does Zola offer free shipping?
- Does Zola offer expedited shipping?
- My tracking number says my order was returned to sender, what do I do?
- My order is backordered, how can I cancel it?
- Our gift arrived damaged. What should we do?
- I want to return a gift I received from one of my external registries, can I do that through Zola?
- I received my order but I got the wrong item - what do I do?
- My order is being shipped to the wrong address, what do I do?
- Why can't the item or gift I want ship to California?
- I want to cancel an order I placed, how can I do that?
- I requested my order to be canceled, but it shipped anyway - what do I do now?
- I placed an order with an incorrect billing address, what do I do?
- My order didn't go through but I still see a pending charge on my credit card statement, what do I do?
- I have multiple return labels for items I want to send back, can I combine them all into one box?
- I requested a return but I haven't received my label yet - where is it?
- I got a notification about a refund, but that credit card is closed now - what do I do?
Receiving Gifts
- Can I set up my registry to where guests can only ship gifts to my address?
- How do I pay with Zola credits on the app?
- A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
- How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?
- How and when will we actually receive our gifts at home?
- How do we keep track of who gave us what?
- How can we keep track of our thank you notes?
- What is Zola store credit?
- What can we buy with a Zola gift card?
- How do we redeem a Zola gift card?
- How can I exchange my gifts before they ship? Will my guests find out?
- How long can we wait to ship our gifts?
- What is a surprise gift? Why do we see this in our gift tracker?
- What happens if a gift is backordered, out of stock, or discontinued?
- I want to receive a gift I added from another website, but it's only giving me the option to withdraw funds - how can I receive my gift?
- I have an external gift that keeps getting purchased multiple times by my guests - why is this happening?
- I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift?
- I ordered or received a gift card through Zola, when will I receive this?
- I ordered a gift card but haven't received the redemption email, when will I get it?
- Why is there a difference between the number of gifts requested on my Manage Registry page vs. the number of gifts requested on my guest-facing registry page?