What happens if a gift is backordered, out of stock, or discontinued?

If you request a shipment of a gift (by selecting “Send it Now” from your gift tracker) and it subsequently becomes backordered, out of stock, or discontinued, we'll email you to let you know.

For items on backorder, you’ll receive an email with your new expected ship date. You’ll also be notified once your gift ships. If you prefer not to wait, we’re happy to help you find a replacement or cancel your order. Just contact us.

If you cancel your order, or your gift is discontinued by the manufacturer, we’ll add the Zola store credit to your account for the value of the gift.

While this rarely happens, if a gift you received from your registry is backordered, out of stock, or discontinued before you request to ship it, you can convert the value of it to Zola store credit in your gift tracker. This credit never expires and can be used on any of the 80,000 gifts in Zola’s store. You can learn more about Zola store credit here.

Have more questions about backordered, out of stock, or discontinued gifts? Please contact us. We’ll take care of you right away.

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