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FAQs/
Registry/
Receiving Gifts

Receiving Gifts

My order is backordered, how can I cancel it?
How do I pay with Zola credits on the app?
Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
Does Zola offer free shipping and returns?
How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?
How and when will we actually receive our gifts at home?
How do we keep track of who gave us what?
How can we keep track of our thank you notes?
What is Zola store credit?
What can we buy with a Zola gift card?
How do we redeem a Zola gift card?
What is your return policy? How do I initiate a return?
Our gift arrived damaged. What should we do?
How can I exchange my gifts before they ship? Will my guests find out?
How long can we wait to ship our gifts?
What is a surprise gift? Why do we see this in our gift tracker?
What happens if a gift is backordered, out of stock, or discontinued?

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Plan your wedding

Venues and vendors
Guest list
Wedding websites
Registry
Invites and paper
Boutique
Albums

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Refer a friend
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