Receiving Gifts

• My order is backordered, how can I cancel it?
• How do I pay with Zola credits on the app?
• Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
• A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
• Does Zola offer free shipping and returns?
• How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?
• How and when will we actually receive our gifts at home?
• How do we keep track of who gave us what?
• How can we keep track of our thank you notes?
• What is Zola store credit?
• What can we buy with a Zola gift card?
• How do we redeem a Zola gift card?
• What is your return policy? How do I initiate a return?
• Our gift arrived damaged. What should we do?
• How can I exchange my gifts before they ship? Will my guests find out?
• How long can we wait to ship our gifts?
• What is a surprise gift? Why do we see this in our gift tracker?
• What happens if a gift is backordered, out of stock, or discontinued?