We offer free returns within 90 days of shipment for most products sold on Zola. Please note, these items must be unused and in the original packaging. Perishable items, such as food subscriptions, as well as gift cards and experiences which have been redeemed are final sale and cannot be cancelled, returned or exchanged. Monogrammed and custom ordered items are final sale and cannot be returned or exchanged.
If you are unsure about your ability to return a product, check the product’s description page for more information. But please note that products purchased from external sites with cash transfers done through Zola are subject to the return policy of the store from which they were purchased.
All returns at Zola are for a Zola Stored Value for the original purchase price of the gift. These Stored Values will be placed into your account once your return has been processed and can be redeemed at any time after that. Zola Stored Values never expire and can be used for any physical product or experience that Zola sells. Zola Stored Value cannot be redeemed for cash or be applied toward items purchased from another website, cash gifts or Honeymoon Funds. In addition, Zola Stored Values cannot be retroactively applied to past orders.
If a guest chooses to purchase a gift for you, Zola will hold a Zola Stored Value for you in the amount of the purchase of that item. When you request shipment, the Zola Stored Value will be applied to pay for your gift in full no matter the cost of the item at the time of shipping. Prior to requesting the shipment of your give, you can retain it as a Zola Stored Value in the original amount and use it to select another gift. Your guests will not be notified if you retain their gift as a Zola Stored Value. And we will keep track of the gift they originally purchased for you in your Thank You Manager so you can still send an appropriate thank you note.
Zola Stored Value never expires and can be used for any physical product or experience that Zola sells. Zola Stored Value cannot be redeemed for cash or be applied toward items purchased from another website, cash gifts or Honeymoon Funds. In addition, Zola Stored Values cannot be retroactively applied to past orders.
If you would like to return a gift you have received, please email firstname.lastname@example.org or call us at 408-657-ZOLA (9652) and we will provide you with a return authorization and a pre-paid return shipping label.