We offers free returns within 90 days of delivery for most items sold on Zola. Items must be unused and in the original packaging. Perishable items, gift cards, redeemed experiences, monogrammed items, and custom-ordered items are final sale and not eligible for return.
If you are unsure about whether your item is eligible for return, you can check the product description page or email firstname.lastname@example.org. Please note that items purchased from other websites (via a Zola registry or wedding website) are subject to the return policy of the store from which they were purchased.
If you are returning an item you purchased yourself, we will refund your original form of payment. Your refund will be issued once your return has been processed.
If you are returning a gift you received from someone else, your refund will be in the form of Zola store credit (Zola Stored Value). These Stored Values will be placed into your account once your return has been processed and can be redeemed at any time after that.
Zola Stored Values never expire and can be used for any physical product or experience that Zola sells. Zola Stored Value cannot be redeemed for cash or be applied toward items purchased from another website, cash gifts or Honeymoon Funds. In addition, Zola Stored Values cannot be retroactively applied to past orders.
If you would like to return an order you have received, please email email@example.com or call us at 408-657-ZOLA (9652) so we can provide you with a return authorization and a pre-paid return shipping label.
If a guest chooses to purchase a gift for you, Zola will hold a Zola Stored Value for you in the amount of the purchase of that item. When you request shipment, the Zola Stored Value will be applied to pay for your gift in full no matter the cost of the item at the time of shipping. Prior to requesting the shipment of your give, you can retain it as a Zola Stored Value in the original amount and use it to select another gift. Your guests will not be notified if you retain their gift as a Zola Stored Value. And we will keep track of the gift they originally purchased for you in your Thank You Manager so you can still send an appropriate thank you note.
Zola Stored Value never expires and can be used for any physical product or experience that Zola sells. Zola Stored Value cannot be redeemed for cash or be applied toward items purchased from another website, cash gifts or Honeymoon Funds. In addition, Zola Stored Values cannot be retroactively applied to past orders.