We offer free returns within 90 days of shipment for most products sold on Zola. Please note, these items must be unused and in the original packaging. Perishable items, such as food subscriptions, as well as gift cards and experiences which have been redeemed are final sale and cannot be cancelled, returned or exchanged. Monogrammed and custom ordered items are final sale and cannot be returned or exchanged.

If you are unsure about your ability to return a product, check the product’s description page for more information. But please note that products purchased from external sites with cash transfers done through Zola are subject to the return policy of the store from which they were purchased.

All returns at Zola are for a Zola store credit for the original purchase price of the gift. These credits will be placed into your account once your return has been processed and can be redeemed at anytime after that. Zola store credit never expire and can be used for any physical product or experience that Zola sells. Zola store credit cannot be redeemed for cash or be applied towards items purchased from another website, cash gifts or Honeymoon Funds. In addition, Zola store credit cannot be retroactively applied to past orders.

Virtual Exchanges/Returns

If a guest chooses to ship a gift to you directly, Zola will hold your gift by default until it is requested by you. Prior to requesting the shipment of your order, you can convert the order to a Zola store credit and use the credits to select another gift. Your guests will not be notified if you convert their order to a Zola store credit. And we will keep track of the gift they originally purchased for you in your Thank You Manager so you can still send an appropriate thank you note.

Zola store credit never expires and can be used for any physical product or experience that Zola sells. Zola store credit cannot be redeemed for cash or be applied towards items purchased from another website, cash gifts or Honeymoon Funds. In addition, Zola store credit cannot be retroactively applied to past orders.

Return Processing

If you would like to return a gift you have received, please email support@zola.com or call us at 408-657-ZOLA (9652) and we will provide you with a return authorization and a pre-paid return shipping label.