“We had our wedding in the ballroom. Very scenic and beautiful venue! Overall a pretty good venue that includes food, tables, chairs, linens, etc. The ballroom house itself is beautiful with lots of light indoors due to the large windows, and a nice deck for an outside ceremony. Zoe communicated with us and answered all our questions and did our tasting and planning, until a week before the actual day where we were assigned a day of coordinator.
I found this system to be not great, since the day of coordinator was essentially a stranger that you've never talked to at all, and you basically have to re explain everything you want. Even though they have an online planning tool (which is old and outdated), I found that they got our aisle directions wrong, the reception layout wrong, and our dinner meals were wrong. Thankfully, we had a separate planner that was able to correct these things, so I recommend getting an outside coordinator that works directly with you if you have room in the budget.
Another thing was our limited setup time of 1.5 hours meaning the florist and other vendors couldn't set up earlier with more elaborate decorations and had to do something simple. I found out that this is because they had another wedding at the same place before ours (literally ending at 4) and so they rush to get the place cleaned for the evening wedding. The main room and the suit was renovated, but the bathrooms were all still dingy and not the best/cleanest to use.
The food was good though, better than we had at our tasting and they got it out fast. Our vendors were fed the same food, and our guests thought it was pretty good wedding food. Apart from the couple hiccups we had, we thought the venue was great overall and really beautiful and we don't regret having our wedding there at all. It could be a little bit better in the small details for the price though.”