“I booked two shuttles with CharterUp for the wedding party and wedding guests, with a very competitive price. I spoke with a sales rep because the itinerary was complicated, and he was able to input everything for me, and I just confirmed the booking. When I needed to make an adjustment close to the date, and the online system wasn't responding, the sales team was able to quickly get the change approved. The day of, both drivers were lovely, and when an error in the itinerary came to light (100% my fault), they were happy to update on the fly, no red tape, and never gave me a hard time. I would have preferred to know more than 3 hours in advance who the actual operator was, but on the whole I felt much more confident booking with CharterUp than a single operator company, particularly for their backup coverage if something had gone wrong.”