CharterUP

About CharterUP

CharterUP

Revolutionizing group travel with the first and only online charter bus marketplace

CharterUP is America’s largest charter bus marketplace, with 10,000+ vehicles nationwide. We offer Sprinter Vans and Minibuses for smaller groups, Luxury motorcoaches for large parties, and have pricing options for every budget. Get an early estimate or a competitive quote when you’re ready to book. Our team ensures smooth service from first pickup to final drop-off.

CharterUP is the largest charter bus marketplace in the U.S., with a network of over 10,000+ vehicles in all 50 states. Our platform includes vehicles ranging from sprinter vans to mini buses and school buses to luxury motorcoaches allowing us to accommodate groups of any size and budget. Our network provides real-time trip tracking, giving couples peace of mind knowing their guests are arriving on time and in comfort. We deliver white-glove service to every customer - whether it’s a one-off booking or a long-term corporate client. Book today with CharterUP and let us take the stress out of planning your wedding transportation.

In three words: Flexible, Organized, Practical

Best of Zola 2026

Services

  • Transportation

Reviews

Write a review
Rating: 3.8

3.8 out of 5

18 reviews

  • IB

    Ian B.

    Rating: 1
    •Zola
    •Nov 10

    Unprofessional and unethical

    We booked transportation through CharterUp, and it turned out to be a huge mistake. Their team was slow to respond to our calls and emails, and when we did hear from them, they showed no compassion or integrity for our situation. We paid for their service upfront, but they never sent the bus despite having it in their "backend records" that a driver was sent. You'll see plenty of reviews here and it is a pattern with CharterUp, they don't follow through on their commitments and prefer to steal customers' money. If you need transportation, avoid CharterUp entirely and contact the bus companies directly. You'll save yourself the stress and the money.

  • B

    Brian

    Rating: 1
    •Zola
    •Sep 28, 2026

    DO NOT USE A 3RD PARTY SERVICE

    PLEASE WORK WITH BUS COMPANIES DIRECTLY (do not use a 3rd party service) their terms allow them to cancel and change pricing on you whenever they want. This has happened to us 3 times in a row! I have lost 2 clients, and over a combined 8k, because of CharterUp. PLEASE BOOK YOUR BUSES WITH A BUS COMPANY DIRECTLY IN THE AREA YOU NEED SO WHAT HAPPENED TO ME, DOES NOT HAPPEN TO YOU.

  • AT

    Andie and T.

    Rating: 4
    •Zola
    •Aug 3, 2026

    Charter up, Wilmington DE

    We booked CharterUP for transportation on our wedding day and were really impressed with how smoothly everything went. When I called to set up our service, the team was super helpful and answered all my questions. Even though we didn't get a notification about which driver was assigned, they showed up right on time to pick up our guests at the hotel. The driver got everyone to and from the venue efficiently, and the whole service matched exactly what we were quoted. CharterUP made one less thing to worry about on our big day, and we'd definitely recommend them to other couples.

  • RZ

    Ruth Z.

    Rating: 1
    •Zola
    •Jul 5, 2026

    Charter up review

    We booked CharterUP for transportation on our wedding day and had a frustrating experience from start to finish. Our driver did not show up for the first pickup, and when we reached out for an update, he was dismissive about providing an ETA. To make matters worse, we only received 2 out of the 4 contracted rides, which left us scrambling to get our wedding party where they needed to be. CharterUP did offer a partial refund after we complained, but it fell short of what we felt was fair compensation given the disruption to our day. While their customer service line was responsive before the wedding, the day-of support did not meet our expectations. I would recommend looking elsewhere for your wedding transportation needs.

  • ES

    Emily S.

    Rating: 5
    •Zola
    •Jun 14, 2026

    Above and beyond

    I booked two shuttles with CharterUp for the wedding party and wedding guests, with a very competitive price. I spoke with a sales rep because the itinerary was complicated, and he was able to input everything for me, and I just confirmed the booking. When I needed to make an adjustment close to the date, and the online system wasn't responding, the sales team was able to quickly get the change approved. The day of, both drivers were lovely, and when an error in the itinerary came to light (100% my fault), they were happy to update on the fly, no red tape, and never gave me a hard time. I would have preferred to know more than 3 hours in advance who the actual operator was, but on the whole I felt much more confident booking with CharterUp than a single operator company, particularly for their backup coverage if something had gone wrong.

CharterUP’s network of more than 10,000 vehicles includes minibuses, coach buses, and luxurious motor coaches. Amenities can include reclining seats, leather seats, air conditioning, on-board restrooms, Wi-Fi, power outlets, and entertainment options such as TV screens or DVD players.
At CharterUP, we understand that sometimes plans change, and we’re here to help make any adjustments as smooth as possible. While it’s always best to finalize your itinerary in advance, we know that there are many moving pieces involved in travel, and we’re happy to work with you to make any necessary changes or cancellations.
Once you’ve found the perfect bus for your trip and accepted a quote, you will be directed to a payment page to confirm your reservation. At that time, a deposit of 10% will be due to secure your booking. The confirmation screen will also show the date by which the remainder of the payment is due. We require a valid credit card to be on file to secure a reservation.
Approximately 80% of our operators allow alcohol onboard; however, this can vary based on your destination and the regulations of each locality your journey touches. During the reservation process with CharterUP, you have the opportunity to specify that you’re seeking a bus that permits alcohol. We’ll then work to match you with an operator that accommodates your needs while ensuring compliance with all local laws.

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