CharterUP

About CharterUP

CharterUP

Revolutionizing group travel with the first and only online charter bus marketplace

CharterUP is America’s largest charter bus marketplace, with 8,000+ vehicles nationwide. We offer Sprinter Vans and Minibuses for smaller groups, Luxury motorcoaches for large parties, and have pricing options for every budget. Get an early estimate or a competitive quote when you’re ready to book. Our team ensures smooth service from first pickup to final drop-off.

CharterUP is the largest charter bus marketplace in the U.S., with a network of over 8,000+ vehicles in all 50 states. Our platform includes vehicles ranging from sprinter vans to mini buses and school buses to luxury motorcoaches allowing us to accommodate groups of any size and budget. Our system provides real-time trip tracking, giving couples peace of mind knowing their guests are arriving on time and in comfort. We deliver white-glove service to every customer - whether it’s a one-off booking or a long-term corporate client. Book today with CharterUP and let us take the stress out of planning your wedding transportation.

In three words: Flexible, Organized, Practical

Best of Zola 2026

Services

  • Transportation

Reviews

Write a review
Rating: 4.4

4.4 out of 5

13 reviews

  • CB

    Charliann B.

    Rating: 5
    •May 27, 2026

    Shuttle was a game changer

    Smooth, convenient and efficient. Able to make modifications day of and clean. 10/10 experience! We had our wedding at the San Francisco City Hall so to be able to not have to worry about parking and get the whole bridal party there made a huge difference in stress levels!

  • KH

    Karen H.

    Rating: 5
    •May 4, 2026

    Best shuttle ever

    We hired CharterUP to transport our wedding guests and couldn't have been happier with the experience. From our first conversation, the team was proactive about planning and stayed in touch every step of the way. They showed up exactly on time and kept our rowdy group entertained and comfortable throughout the evening. The drivers were friendly and genuinely seemed to care about making our day special. Everything ran smoothly and we felt like our guests were in great hands. We'd absolutely recommend CharterUP to any couple looking for reliable transportation on their wedding day.

  • SC

    Sara C.

    Rating: 4
    •Apr 15, 2026

    Great option

    I worked with Ravi - he was great and helped me get the bus scheduled for my wedding. He was very good at communicating with me and the bus came as scheduled. We needed two trips, and although the bus' arrival on the second trip took about 20 mins longer than expected, it was a clean and smooth ride. Thanks CharterUp!

  • CN

    Carolyn N.

    Rating: 4
    •Apr 7, 2026

    Wedding Shuttle Departed Early

    We booked transportation through CharterUP for our wedding and unfortunately the shuttle left about 15 minutes earlier than the scheduled 11:30 PM departure. As a result several guests including myself as the bride were left behind at the end of the night. After I left my review a manager reached out to reopen my case. They were very professional and understanding and worked with me to resolve the issue, which I appreciated. I am amending my original review to 4 stars based on their compassion and understanding. I would recommend that anyone booking confirm that drivers strictly follow the scheduled pickup times.

    Sales Shofur•Apr 7, 2026

    Thank you for updating your review and for your understanding. Wanted to apologize again that the bus departed early, especially on such an important night. We’re glad we were able to connect and reach a resolution, and truly appreciate your kind words about our team. Your feedback is invaluable, and we’re reinforcing expectations with our operators to ensure scheduled pickup times are strictly followed.

  • LR

    Liana R.

    Rating: 1
    •Mar 19, 2026

    WARNING. DO NOT BOOK

    This is a horror story, and a bride’s worst nightmare. We used CharterUp to book transportation for our wedding guests between our venue and their hotel for our wedding in early December, 2025. The driver arrived at the hotel for pickup on time, HOWEVER, the driver did NOT verify the party they were picking up, and he picked up the WRONG WEDDING GUESTS. After picking up the wrong guests, the driver proceeded to take them to a different venue. Where was the due diligence? The driver called my husband on the day of our wedding to “confirm change of venue.” My husband, confused, said that there was no change of venue, that this was for the [our name] wedding, at which point the driver confirmed that he did not have the proper guests en route. We were eventually connected with a different driver. All the while, our guests remained waiting at the hotel for over an hour and a half, not understanding what was happening. Our guests eventually made it to our wedding venue, nearly TWO HOURS LATER than our scheduled time. Our ceremony was outdoors, originally scheduled for 4pm. The outdoor ceremony did not start until nearly 6pm. Because of CharterUps actions, we lost the light. I did not get the photos I wanted on my wedding day. My cocktail hour was cut in half. I had to pay 2000 extra out of pocket to extend my venue so we could have the full wedding. We reached out to CharterUp about a month later to see about a refund. They took no responsibility, and only issued about 1/4 of the money we spent with them. Their terms and conditions are predatory, and their customer service is ABYSMAL. They single handedly ruined my wedding, a day that I obviously can’t get back. Absolutely despicable. DO NOT BOOK.

    Sales Shofur•Mar 19, 2026

    Hi Liana, sorry you had this experience. I'd like to review and see if there's anything further we can do for you, or at the very least, determine how we can improve so we prevent anyone else from having a similar experience in the future. Can you please send your reservation number to sales@charterup.com so we can take a look? Thank you.

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