Wild Light Films

Hi Bahar, I’m truly sorry to hear that you feel this way about your experience with Wild Light Films. It made me sick to my stomach when I read that you were unhappy, and I wanted to do everything I could to make it right. Unfortunately, the style you envisioned was something I have simply never created. I’d like to clarify a few points for potential clients, as there may have been a misunderstanding about my services and the circumstances surrounding your booking. As highlighted on my website, Wild Light Films specializes in short, cinematic wedding highlight videos that emphasize storytelling through carefully curated moments. These are what I’m known for and the core of what I showcase online. When Bahar first saw my wedding videos on the website, she fell in love with this style and later expressed that she’d “finally found her videographer!” She was very happy with the main 6-7 minute wedding video she received, saying it beautifully captured her day. However, she later expressed dissatisfaction with an add-on video called the “Home Movie” edit, which I don’t showcase on my website. I understand now that she may have hoped for a more traditional documentary style that wasn’t initially specified, and without examples, it was challenging to deliver on a style outside my usual approach. To clarify an important point, I did not cancel on Bahar and Justin a month before their wedding. They first contacted me on April 21, 2023—just two months before their wedding date on June 25, 2023. After Bahar expressed how much she loved my work and felt she’d finally “found her videographer,” I made an exception and arranged for Charles, my main California videographer who has been with Wild Light Films for the last four years, to film their day while I managed all planning, editing, and communication. I handled Bahar’s wedding the same way I would for any couple; unfortunately, her specific vision was not communicated until after the wedding. Charles, using professional-grade equipment, filmed in 4K at 60fps with 10-bit 4:2:2 color depth to ensure the highest quality. I understand the importance of every wedding moment, and while I deeply apologize for the missed toast from Bahar’s father, Charles followed the style I consistently deliver, capturing the essence of the day through key highlights and angles. My editing approach, as outlined in our agreement, focuses on shorter, curated videos rather than continuous footage of each segment. After delivering all videos, I waited months before hearing back about revisions. Bahar’s first feedback came on January 31, 2024, over 150 days after delivery and beyond the timeframe specified for revisions. Despite this, I dedicated additional hours to re-editing in response to her request. Even though what I initially delivered was exactly what I would provide to any of my couples, I went above and beyond to accommodate additional requests. Thank you, Bahar, for sharing your thoughts. For future couples, I encourage you to review my portfolio and style to ensure it’s the right fit for your vision. I’m always here to answer questions and ensure that my approach is a good match.