SoChic&Co.

Robin, we dispute your characterization of our services and wish to clarify the relevant facts. Our contracted service was décor setup and breakdown. It did not include venue furniture removal, table and chair setup, catering, food handling, serving, providing servers, or day-of coordination. On September 17, you contacted me after seeing my ankle injury on social media. I responded that same morning requesting a call. We subsequently spoke by phone, during which I explained my injury and assured you that our team would provide your booked services. During the week of September 21, we also held a scheduled Zoom meeting to discuss the placement of the décor you were providing for your October 10, 2026 wedding. That discussion did not include any agreement for our team to move venue furniture, set up tables and chairs, handle food, or perform day-of coordination duties. Our team arrived at 10:45 a.m. on your wedding day, before the 11:00 a.m. access time you provided. Picnic tables remained in place, and the rental furniture was not ready for décor installation. When your rental company arrived at approximately 11:30 a.m., its representative advised that furniture setup was not included in your order. I immediately called you to explain the situation but was directed to speak with your mother instead. Furniture setup is a separate service requiring advance arrangements, appropriate staffing, and an additional fee. Nevertheless, our team assisted at no additional charge to help keep your event moving. Your husband and groomsmen also returned to assist with that work. Your husband was also under the impression to the rental company was responsible for the setup of all table and chairs, as he quoted in passing while our team was setting up the table and chairs. These unexpected tasks delayed our décor responsibilities and reduced the available installation time. Our decision to assist did not make furniture setup part of the service you booked. Food, coolers, and buffet supplies were subsequently delivered to our team. We explained that food preparation, handling, and service were outside our responsibilities. Someone also approached our team asking where the food and servers were, and also who was the Day of coordinator? We politely clarified that we were the décor team and had not been hired to provide catering staff, manage food service, or coordinate the event. The truck was moved before guests arrived and returned to its space following breakdown. Our team repacked the décor into its original packaging, loaded it neatly into the U-Haul, and left the key on the truck’s visor and we can provide photos to confirm. We attended as planned and completed the décor setup and breakdown, while also providing additional assistance outside the agreed scope. We are saddened to hear that you were dissatisfied. However, we dispute any suggestion that furniture setup, food service, providing servers, or day-of coordination were responsibilities included in our agreement. Our team’s presence and willingness to assist did not expand the services you purchased.

Thank you! It was an honor to be a part of your big day, thank you for trusting in us.