Megz Events DOC - Wedding/Events & Day Of Coordinator (DOC)

Sara, I’m sorry your wedding day did not meet your expectations. I take your feedback seriously and want to clarify the circumstances and work performed that day. At approximately 1:00 p.m., with setup nearly complete, powerful wind and heavy rain flipped tables and chairs and scattered items throughout the setup. Nearby storm reports recorded a 56 mph gust near Fallbrook around 1:15 p.m.; we do not have a measured wind speed at the venue. My assistant and I immediately secured belongings, moved furniture, rebuilt displays, and worked with vendors to reset substantial portions of the event. Weather contingencies had been discussed beforehand. You initially told me that tent sidewalls would not be needed. You later explained that you had changed your mind, but that change had not been communicated to me. Once I became aware they were needed, I contacted the rental company directly and requested that they return as quickly as possible. The decision to relocate the ceremony beneath the reception tent followed discussions with your father, venue representatives, and vendors present. The DJ explained that his equipment could not be exposed to rain and also spoke with you directly about using the tent. You made clear that you wanted the ceremony outdoors and that guests could leave if they were uncomfortable getting wet. My understanding from the earlier discussions was that those involved agreed to relocate, but I recognize that I should have confirmed your wishes directly. Once you clarified your preference, we worked with vendors to restore the original ceremony setup. During planning, I was told that venue staff would be available to assist. It was never communicated to me that your booking did not include staff for setup and event service. My two-person team consequently took on substantial work beyond our planned coordination responsibilities, including extensive physical setup, repeated furniture moves, weather recovery, and additional service tasks, while continuing to coordinate the wedding and assist vendors. I knew this was a Jewish wedding and that specific ceremonial items were included. However, I had not received clear guidance about your exact preferences for placing and handling certain items. I respect the significance of those traditions and regret that those expectations were not fully aligned beforehand. The custom bibs had not been identified during our setup reviews as requiring placement before dinner. They were distributed once brought to my attention. Cake cutting and service had not been arranged as part of my responsibilities; when no provider was available to handle that service, we stepped in to assist. I acknowledge that the day had difficulties and that some communication could have been better. However, I disagree that I was absent, indifferent, or treating your wedding as a practice run. My assistant and I worked throughout the event, repeatedly rebuilding the setup and taking on additional duties to support your celebration.