The Food Truck Hub

I was hosting a corporate event at our Lisle, IL location, planning it from our main location in Kansas City, MO. When I reached out to The Food Truck Hub, they made the catering part a breeze! From our initial communication to the ease of signing the contract, it was all seamless. The truck was on time, ready to go, and had the friendliest staff. Then the food! Oh my goodness it was DELICIOUS! We served roughly 50 people, or had several return for extras, and everyone shared only positive feedback. We will definitely reach out to The Food Truck Hub for future events! Thank you team!

Do not use this company!! Extremely unprofessional and VERY unorganized! I can’t believe how they handle/address their customers valid concerns. I booked them for my event and the food was fine but that was the only decent part - everything else was a complete disaster that I’m still dealing with after my event. They asked me when I wanted the food truck to arrive just for them to show up hours earlier than I asked. The communication between this company and the trucks simply DOES NOT WORK - if anything just contact the trucks directly. This company told me leftover food I pre-paid for would be left at my venue and it was not. Once again a failure of communication on their end and the food truck as well. After I emailed them these concerns, Jamie called me. Jamie, please have more training on how to deal with conflict. Interrupting people constantly and having an attitude with paying customers probably isn’t going to get you very far to resolve anything. Saying things like “the venue owners didn’t have any problems” is not effective. You called to address my concerns as the paying customer. I have no problem paying for the service but I think it’s fair to point out that this company’s communication needs a lot of work. They told me 2 things (regarding left overs and arrival time) and neither of them were true.