“We absolutely loved our wedding venue! Our guests couldn't stop complimenting the space, and everything about the venue itself was perfect for our big day. The staff was generally great, and the venue itself exceeded our expectations. However, there were a couple of things that caught us off guard.
First, when we went to drop off our decorations the day before the wedding, we were surprised to find large, dramatic Christmas decorations still in the foyer—something we were never informed would be there. Thankfully, the team worked with us to remove them, and by the morning of the wedding, everything was taken care of, which we really appreciated.
Second, we were disappointed to find that the venue ran out of rum for our signature drink. We had clearly communicated that rum was a major ingredient, yet they only had two bottles for the entire night, which was nowhere near enough. It seemed like they completely forgot that rum was a key part of our signature cocktail, and it was frustrating to see our guests unable to enjoy it as planned.
Lastly, after the wedding, we heard some concerning stories about the way the venue manager and team interacted with our vendors, particularly our wedding planner. Apparently, voices were raised, and things got very heated, with fingers being pointed at faces. It was heartbreaking to hear this, especially because it was completely at odds with the otherwise wonderful experience we had. It felt very unprofessional and left a bad taste in my mouth.
Overall, the venue itself was stunning, and the event went off beautifully, but these issues were frustrating and disappointing, especially when considering how much we loved everything else. If you decide to book here, just make sure to keep a close eye on the details and be aware of how the team handles interactions with vendors.”
