Rasoi

AVOID - THEY WILL BLACKMAIL & THREATEN YOU

If you ever think about working with Rasoi for your wedding food catering, then let this be your sign to look elsewhere. Rinku & Rasoi’s catering management team are some of the most unprofessional, horrible people to ever work with. They never gave us a contract for our wedding, stated we would “make it work, don’t worry, don’t worry” and when it came time to our final payments in the 2 weeks before our wedding, they would not answer any phone call, text, or email that I, my husband, and even our wedding planners sent, requesting the final balance. After about the 5th time asking, they emailed back saying they already sent the final balance, but they did not. Finally after 2 more requests for the balance, they sent it ONE DAY before our wedding festivities began. We took a look at it, emailed back saying we received it and would have payment in person at the event. They replied back, acknowledging this. Now fast forward to the wedding day and night. Our planners handed them the final balance in cash and they turned around and said that we did not pay the full amount. They then showed a completely different balance than the one they sent us, and our planners showed them what we received as well as their acknowledgement of it. Rasoi liaison called their main office and came back saying that they made a mistake on their invoice and theirs is the correct one. Rasoi then decided to blackmail us by stating they wanted 7k more or else they would withhold our food for our cocktail hour and reception. Mind you, this is WEDDING NIGHT. Our cocktail hour was about to begin in TWO HOURS when they decided to blackmail us for something that was THEIR mistake. They take zero accountability for their error and will blackmail you to get what they want. My husband was running around stressed and panicked because Rasoi was demanding the money right then and there, from the GROOM who clearly would not have his phone on him, or his wallet, or 7k to just hand over. Our planners managed to get Rasoi to back down and still serve the food while we came to a resolution. One hour later they decided to go back on their word and again threatened to withhold the food. The ONLY reason we were able to get the food served is because my husband was forced to frantically run around and borrow a smaller amount of cash from family, which his best man handed to Rasoi’s liaison. They had the audacity to tell the best man that they would accept the smaller amount because he was “much more calm and cool than the the other guy”. Truly the worst experience and we would not wish this type of undue stress, anxiety, and bullying on any other couple thinking of hiring Rasoi for their wedding. Rinku ruined a good relationship that spanned over a decade with my family. We will never be dining at a Rasoi again and all 300 of our guests have been warned to avoid them as well. They are horrible, abhorrent, evil, bullying, blackmailing, individuals who will not take accountability for something they messed up.