“The wedding was an absolute dream! Everything was fantastic, everyone was really great to work with.
They made everything so wonderful and so easy. At no point that day did I feel stressed or worried about anything going wrong, my husband and I felt we were in good hands the entire day. Everything flowed so smoothly, and the staff went above and beyond what we expected. For all his bristling, my dad had an amazing time and could not stop gushing about how professional and classy everyone was.
Back when I booked, they told me, "Welcome to the Crystal Plaza family!" I used to think that was just a cutesy line, but after the way everyone treated us and handled that day, I get it. We felt they really did treat us like family, and it felt like everyone was not just happy to help but excited to celebrate with us, too.
Due to some unforeseen global events (not the pandemic), our guest count ended up being notably below the minimum. The team worked with us to come up with a solution, and on the day of the wedding, they surprised us by upgrading the dessert: they made the whole cocktail room into huge Viennese dessert stations. Everyone was completely floored; it was like nothing anyone had ever seen before.
My goal was to have a wedding no one would ever forget, and we met that goal 100%. I wish weddings were the type of event one could do multiple times because we would absolutely come back again and again.”