Bachelor Boys Band

Hi Logan, Thank you for your feedback. While we’re heartened to hear that your guests enjoyed the music and that the dance floor stayed full throughout the night, we’re sorry that some moments did not meet your expectations. We want to address some of the concerns you raised and clarify a few key details: First, we'd like to clarify that we did respond to your email the day after you reached out to us with concerns. In Mike’s message, he acknowledged the missteps, and clarified some of the miscommunications. We take our client relationships very seriously and always strive to make things right. When we initially discussed your first dance, we fully expected to perform it live. However, the week of the wedding, you included a note about using the 2004 remastered Spotify version with very specific time stamps and cues for a choreographed dance. We understood that to mean you wanted us to use that specific recorded song for your first dance. In most cases, choreographed dances are best supported by a recorded track to ensure perfect timing. We always ask that live performance requests are sent at least 3 weeks ahead of time to allow the musicians to rehearse, which also contributed to our misunderstanding that you wanted the song played live. That said, we should have confirmed this more directly and are deeply sorry for the confusion. While a special song request from your parents was included in your “must-play” playlist, we were not aware from any conversations or emails that it was meant to be a scheduled moment during the event for your parents. Had we known, we would have been happy to play it at a more appropriate time so they could fully enjoy the moment. Regarding the reception playlist, we did receive your song request list, but it was submitted the day before the wedding. While we always do our best to incorporate last-minute requests, this timing unfortunately did not allow the band sufficient time to rehearse or fully integrate the list. In our contract, it states that all requests must be sent 3 weeks prior to the wedding date to potentially be performed live. That said, we are very sorry that we couldn't do more to include all your requests. We appreciate the opportunity to learn from this experience and are committed to making improvements. If you’d like to continue the conversation directly, we remain available and more than willing to make things right. Wishing you and Joseph all the best, Bachelor Boys Band