Renaissance Wine Garden

This review and another review here are from the parents of a couple that booked their wedding with us. This bride’s mom had a vision for her daughter’s wedding, as all parents rightfully do. Unfortunately, that vision wasn’t possible as what was agreed upon in the contract with the couple, not the parents, did not align with their wedding’s ultimate vision. We wanted to be as accommodating as possible and made several adjustments within our ability to help out as much as possible. However, it became clear that the services that they wanted were for a more all inclusive wedding experience, which we don’t offer. We rely on our couples to make the ultimate decision as to whether our venue capabilities will mesh well with what they want for their big day. We see that the couple has now booked another venue offering all the things they wanted us to provide, but as would be expected, their new venue charges 2 to 3 times more for all the things they were asking from us. We aren’t saying it’s wrong to want those things for your big day, it’s just not something we offer or agreed to. The benefit of our venue is we are easier on the pocket book for couples, and this allows couples to cut costs by having the ability get all the extras or services at a price point that works best for them and with more control over those extras. But, you can also go also go as “big” as you want. On an unfortunate note, although we believe in the review process, we do not believe in threats to get what you want. This bit of text is from an email from this mom/reviewer: “I was hoping we could end this by getting a refund and being done. Not have you hold our money and contract over our head for the possibility that someone else will rent it on that date in the next two months. What we have is the power of reviews and that is what we are negotiating with since you do not want to budge. If it is worth bad reviews, by all means keep the money. If you want us to walk away as if this never happened and leave NO review whatsoever, then please send us a refund.” The rental was not paid in full, and we weren’t asking for the rest of the rental, but as a venue, we obviously held the date for the couple and didn’t book it, so monies paid to date were not refundable. It’s a balance between covering our business losses and accommodating the couple, which is why installments are paid, and the couple has less to lose if they cancel further out from the date. So to offer a full refund without another booking on what is a prime month/date, wasn’t feasible. However, we did offer a refund if we were able to book the date and being 6 months out from their wedding date, it was and still is possible for us to re-book it and give the refund. All that said, any couple booking with us is important and their most important day as a couple is a priority. We encourage couples seeing this review to come to us and we can put your mind at ease with this experience. This is not indicative of what couples experience with us. Our reviews, as a whole, on several different platforms are a more accurate reflection of how we do business. We wish the best day for this couple and their family and are sorry it wasn’t a good fit.