Aisle + Daisy

Hi Amy, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear you felt disappointed on your wedding day. Your experience matters deeply to me, and I’ll admit this review came as a surprise—everything ran on time and according to the plan we confirmed together, everything was setup and ready for crucial transitions, and received praise and thanks concluding your event. I know that how things felt is just as important as what occurred, and I want to acknowledge that your perception matters while offering nuances to the situations you describe in your review. This work often involves real-time decisions and adapting to circumstances that aren’t always visible to others. I understand that there’s disagreement around how some of those decisions around setup were handled, and while that’s disappointing to hear, I want to be clear that everything was done with care and professionalism. On the day of the wedding, I was repeatedly pulled into conversations and questions from several family members who were trying to oversee the setup—something I outline in my contract as a factor that can impact the day. While I always aim to be collaborative and respectful of those wanting to help, the level of involvement from guests outside of the agreed-upon helpers pulled focus from my responsibilities and led to repeated explanations of my process. In a few cases, items were taken directly from my assistant without notice, which made it challenging to ensure everything was set according to the agreed-upon plan. Despite multiple efforts to communicate, some of those boundaries weren’t respected. However, I do want to sincerely apologize for the missed champagne for signing and the items that were meant to be transitioned from cocktail hour to the reception. This was not due to neglect in the slightest—shortly after the ceremony processional, I was managing a medical emergency due to the heat and came dangerously close to passing out. I chose to handle it quietly to avoid disruption and resumed my duties once stable, though I recognize it affected small details. While my health and symptoms have never stopped me from doing my job, any perception of “moving slowly” or being less present may have stemmed from this ongoing scare—though it was never my intention to appear disengaged during such a significant day. Regarding vendor meals, it's important to clarify that structured breaks are standard practice in the wedding industry and are outlined clearly in my contract. I always enforce dedicated break time for every vendor working 6–12+ to protect their health and performance. It’s something I take seriously and advocate for with good reason, and I don’t believe stepping away for a necessary meal reflects a lack of care or effort. Lastly, I want to be clear: I did not, at any point, take advantage of your investment. I take pride in offering honest, transparent service, and I stand by the work performed, recommendations provided, and hours committed to providing an organized wedding day. It seems my style or priorities didn’t align with yours, I respect that—but it’s not a reflection of dishonesty, disregard, disinterest, and lack of value. I recognize that I probably wasn't the right planner or personality for you, and I accept that with sincerity. I truly wish you and Jared nothing but the best moving forward.

Malia - Thank you for letting me be part of yours and Patrick's big day! Your kind words truly mean everything, and we’re so happy we could make your vision come to life. Your review made my day, and I hope your wedding was everything you dreamed of!