“When I first looked into booking with timeless Texas, I was a little concerned about other reviews that mentioned that they had experienced a lack of communication from this vendor, and not knowing exactly who from their team would be at your wedding until you've already booked - but after looking at their work, and speaking with the company I decided to move forward and book with them because I really liked the idea of hiring a "team" for photo/video who would know how to work together versus hiring individuals who may get in each others way / clash. At first, it was very hard to get ahold of anyone at Timeless after booking, but when concerns were brought to a manager, they were handled quickly & professionally. They did assign a photographer who I did some game planning with, but then they assigned me a different photographer, so I had to start over with my game planning with her. My new photographer was Victoria, and she did an incredible job. I did provide a very detailed shot list, but unfortunately it was not followed so we did miss some very important photos. Otherwise, she was easy to talk to in the planning phases, stayed in communication, asked all the right questions, and was fabulous the day of the event. I was also assigned a videographer, but the communication from her was lacking. My videographer contacted me once in December, and I did not hear from her until just before the wedding, only because I had reached out to management again expressing concern. The videographer then reached out for a planning phone call 3 days before the wedding, and basically told me that she would just be following the photographer around. The day of, the videographer was great to work with, and the video was beautiful. Turn around time for photos and videos was short and overall I am very happy with what I received on both ends. I would happily recommend them to other brides, I just think there needs to be some work on the communication end of things, like the company could set up minimum expectations for anyone on their team. I could see this stressing out a type A bride, whereas I was more relaxed about the planning process so I just dealt with it and moved forward”
