“I had left a previous review speaking to some dissatisfaction with our initial experience with our videography services. However, this review promoted an open and honest conversation with Luis that I am deeply grateful for. I felt heard in my feelings and Luis stepped up to correct the things that I felt had impacted our experience from our wedding day. I am extremely pleased with the results! Day of, our videographer was not Luis; however, Pito was very professional. While our initial video we received was not quite the length we had expected or paid for- Luis was able to swiftly correct this as well as re-edit with a fresh style and the end result was perfection! Before, watching the video made me sad as I had some frustrations about our experience, but our new highlight reel brings me a flood of happiness and I know we will enjoy this for many years, reminiscing on one of the best days of our life! I am very impressed with the communication from Luis and the corrections he was willing to make to make his customer happy- that demonstrated
a true commitment to making sure the client is satisfied with the service, which is appreciated, especially during a busy wedding season! I want to thank Luis for going the extra step to make sure we were happy with the end results and service he provided.”