“When we initially booked The Pavilion, we were working with someone who ended up moving on to better things and we were then in communication with Katie, who was friendly and above and beyond professional when it came to response time and the 50 million questions you have leading up to your big day. We worked with Staci for the Henrici’s catering, the food was phenomenal. She was great. She was friendly, she was respectful and kind leading up to even the week before with giving some sort of reassurance when needed as a busy bride.
The 30 days before, we worked with Jill who was friendly at first but then eventually kind of became a headache and added so much more stress on me than I could ever imagine. If it wouldn’t have been such a huge financial loss, I probably would’ve cancelled my whole day.
They split your “final payment” into two final payments instead of one. So that was really confusing, and we had no idea until the week OF our wedding that we still would’ve even owed money. There was miscommunication on attendance several times, the working staff was friendly but was pretty pushy through the night to where even bridesmaids and my photographer and DJ mentioned to me. We were supposed to end our night at 10:30, but it ended at 9.
Overall, gorgeous venue, mostly friendly office staff, friendly but pushy catering staff. 3.5 out of 5 stars if I could based off that experience alone.”
