“Curtis Arboretum was a breathtaking venue and the perfect backdrop for our wedding day. From the moment we arrived to the final dance, everything looked and felt magical. Our guests raved about the food, the grounds, and the overall experience.
However, we did experience several disappointments that left us, as the bride and groom, feeling a bit forgotten. We missed out on key elements we were especially excited about, including the Seoul Kitchen station during cocktail hour and gelato chipwiches. While our guests enjoyed them, we never got to try either. The chipwiches were advertised as butlered to the dance floor, but never came out. After trying to get information from the coordinators, a bridal party member ended up making a tray himself and bringing it to us.
We also didn’t receive several passed appetizers, the harvest table, or any table wine service during dinner. VIP drink service was inconsistent as us and our parents rarely received drinks from the staff. Dessert was served without notifying the emcee, so many guests (including us) missed it entirely. We only had the ceremonial bite of our wedding cake and didn’t get to enjoy any of the dessert stations. Sadly, the top layer of our cake, meant to be saved for our anniversary, was placed in a car staying overnight and ended up having to be thrown away. That tradition is now lost to us.
We’ve shared our honest feedback with the venue and were met with a polite “thank you, we’ll share this with the staff,” along with a pitch to book another event. While these issues didn’t ruin our day in the slightest, they did impact our experience as the couple.
Future couples: advocate for yourselves and confirm all promised services in writing to ensure you get what you’re paying for!!
Curtis Arboretum is a beautiful venue, and we’re grateful for the memories, but we hope future weddings receive more attentive service for the couple at the center of it all.”