“Overall, I was happy with my wedding day beauty services! My hair by Lauren was stunning and romantic—exactly what I envisioned, comfortable, and stayed beautiful all night. Diana also did a lovely job with my makeup, which photographed beautifully and lasted throughout the celebration.
The reason I’m giving 4 stars instead of 5 comes down to the overall experience and timing. Communication about arrival time was a little lacking, as I had to reach out late the night before to confirm. I had shared my timeline in advance to avoid getting ready too early—we had no First Look, our venue and bridal suite access (along with our photographer) was set for 4:20 PM, and our ceremony was at 6:30 PM. Despite this, services were wrapped up just before 2:00 PM. This left me waiting in my hotel room for almost two hours, unable to lie down or rest despite being very sleep-deprived and stressed.
The biggest disappointment was near the end of my hair service. Lauren’s energy changed noticeably, and her body language, expressions, and tone made me feel rushed and like an inconvenience during a moment that should have been relaxing, fun, and exciting. Diana stayed a little longer to finish my makeup and remained friendly and sweet. Also, because both hair & makeup were being done simultaneously with a lot of chatting, a few makeup details lacked blending and required quick self-touch-ups after they left.
I truly loved my final look and am grateful for the beautiful results, but with better timeline management and a more relaxed client experience, this easily would have been a 5-star review.”