For wedding guests
For wedding guests
Find a Couple’s Wedding Website or Registry
I am on the couple’s website on my phone or tablet- and I can’t find anything! What can I do?
How do I find a couple’s Zola registry or wedding website?
I tried to access a couple’s wedding website, but am being prompted for a password. What should I do?
How to Purchase a Gift
Can I take an item off of a couple’s Zola registry if I decide to purchase it elsewhere?
How do I buy a gift from a couple's registry?
Can I purchase a gift from a couple’s registry and ship it to myself to give to the couple personally?
What is a “group gift?” What happens if I contribute to one?
I see the option to “Contribute to Gift.” What does this mean?
What is “Our Most Wanted” on a couple’s registry?
I see a Zola Gift Card on a couple’s registry. What does this mean?
Can I buy a Zola gift card for someone who doesn’t have a Zola registry?
I don't want to purchase a wedding gift—I want to purchase something for myself at Zola! Can I do this?
Where should Prop 65-related notices be sent?
Which currency will I be billed in?
Can I use Venmo as a form of payment at checkout?
Is my personal information secure?
Is my credit card information secure?
Will I receive a tracking number for my order?
I am checking out and see the option to “Email the couple on a later date.” What is this?
I tried to check out but was redirected to another website. Why did this happen?
Can I include a note to the couple with my gift?
I’m contributing to a cash or honeymoon fund for a couple. Is there a handling fee?
Do you offer gift wrapping on Zola items?
How to Price Match a Gift from a Competitor
What is Zola’s price matching policy?
Can I request a price adjustment if Zola reduces the price of an item after I purchase it?
Shipping and Return Policies
I received furniture and built it, but it’s not right - can I return it?
Does Zola offer free shipping?
Does Zola offer free returns?
How do I return a gift I purchased?
Does Zola offer expedited shipping?
I added a gift from a registry to my cart, but I don’t see an option to ship it to myself. Why?
Can I ship anything I buy from zola.com to any address? What are your shipping policies?
Do you ship to Alaska and Hawaii?
Do you ship internationally?
RSVPing on a Website
I’m trying to request access to RSVP for multiple people—what do I do?
How do I RSVP on a couple's website?
What if I'm trying to RSVP online and it's not working?