Zola is Safe and Security Is Our Priority

A security update for our couples.

By The Zola Team

 Zola is Safe and Security Is Our Priority
Photo by Zola

Dear Zola couples,

We take the security of your information very seriously. You and your guests can feel comfortable shopping on Zola and using all of the services as you normally would. We know that planning a wedding is stressful enough and we are deeply sorry if recent events have added to that.

We have strong and extensive measures in place, including two-factor authentication (2FA), an account/password lock if too many attempts are made to access an account, and a system to monitor suspicious IP address activity, and we have recently made additional enhancements to these features. We also work with an external security company in addition to our internal Trust & Safety team to help ensure we are doing all we can to protect our community.

The recent attempt to breach Zola’s security and gain access to funds was blocked, and we’ve now resolved the issues that impacted less than 0.1% of our registered couples. No cash was lost by our couples, credit card and bank information was never exposed and continues to be protected. As a matter of practice, cash funds have always been held in a protected, separate account. Out of an abundance of caution, we reset all user passwords.

Team Zola

FAQ:

Should I reset my password?

Out of an abundance of caution, we took action to reset all account passwords, regardless of whether suspicious activity was detected. If you have not already reset your password from our email, we urge you to reset your password as soon as possible and choose a password that is strong (containing letters, numbers, and symbols) and unique to Zola. You can reset your password by visiting https://www.zola.com/account/forgot-password.

Is my account safe to use?

Yes, you and your guests can safely resume all normal activity on Zola once you reset your password. You and your guests can feel comfortable shopping on Zola moving forward.

What about for guests?

We take the privacy and security of everyone on our site very seriously. Please rest assured Zola does not store guests' credit card information. All bank and credit card information was never exposed and continues to be protected. You and your guests can feel comfortable shopping on Zola moving forward. It is absolutely safe for guests to purchase registry gifts, respond to RSVPs, and interact with your wedding website and Zola as they normally would.

What if I am experiencing an account issue?

If your account has been impacted, our team will be in touch with you directly, and there is no need to email Zola. 99.9% of Zola accounts were not impacted. We have addressed this concern with our Trust & Safety team, and have launched an investigation into all impacted accounts. Rest assured that all outstanding issues will be resolved. All fraudulent cash transfers were blocked and 100% of fraudulent orders will be refunded by the end of today. All actions that were not taken by our account users will be corrected.