Elizabeth Bliss Events

Hi Jessica, Thank you for sharing your feedback. I am truly sorry to hear that you felt your experience did not meet expectations. I take all feedback seriously and want to address some of the concerns you raised for clarity. First, I want to note that I never promised an assistant for your wedding. Assistants are not part of my standard package for weddings under 100 guests, as this is not something clients pay for but something I personally cover on select larger events. For that reason, I do not guarantee one. Regarding the timeline, like all of my couples, yours was finalized and reviewed together two weeks prior to your wedding. If there were inconsistencies, they would have needed to be shared with me then so adjustments could be made. I also use a professional platform that tracks delivery of the timeline, and I have records showing each of your vendors received and opened the updated version. As is standard practice, couples are responsible for sharing the timeline with their wedding party and guests in advance, since I do not have their personal contact information. On your wedding day, however, I went above and beyond by printing and distributing copies to ensure everyone had access. For your hair and makeup team, the agreed timeline had my arrival scheduled at 8:00am, while their start time was 7:00am. Had an earlier arrival been necessary, that change needed to be discussed and confirmed during your two-week meeting. With regard to guest transportation, we had discussed the possibility of using the venue’s golf cart if time allowed, but the venue did not permit me to operate it. Instead, we worked around this by allowing guests to drive to where they needed to be. Similarly, furniture set-up or moving is not included in my services, as outlined in your contract, and this was reviewed in our meetings prior to the wedding. Finally, while I worked to manage the flow of events as best as possible, certain schedule delays—such as photography running behind—did impact the timing of activities like your dance practice. I regret that your experience was not what you had envisioned, and I will continue to refine my communication and processes to better serve future couples. I truly wish you and your family the best as you look back on your wedding day. Warmly, Lauren