Events By Paradise: Palm Beach

Hi Allison! Unfortunately Zola doesn’t allow me to include screenshots, as I did in my direct email to you, but for the sake of transparency and honesty, there are a few things that should be clarified in your review: 1. You asked us to reserve a holiday weekend date (12/21) for your wedding for a full floral build out and full service planning. The deposit for this would have been $1500 for floral, $2000 for planning services, per your proposal and the client agreements that were forwarded to you for signature, given the size of your order. To date, 3 months later, you’ve refused to sign the planning agreement, despite repeated reminders sent via DocuSign. 2. You did not negotiate for a reduced deposit - you asked to split the deposit over 2 payments. One was due on signing of the agreement for floral ($1500) and $500 toward the planning deposit, which secured my services driving 2.5 hours each way to your venue for the site visit, completing a site tour, and finalizing a timeline for your event on site. The balance of the deposit, which was due for work to begin, per the contract, was due 06/21. We never received this payment, despite extensive work requests to be detailed below. 3. You were made aware prior to confirming our agreement that, on the date you had previously scheduled for the site tour, I would have my son with me, and there was no issue with that happening at the time. On site, on the date, I simply asked not to shake hands because I had been ill, but there was no other reference to my “feeling bad” - I was simply being considerate and trying not to spread germs. And my son didn’t interfere with, nor shorten, your visit. He quietly played on his phone in the room while we discussed your event in detail for approximately 2 - 2.5 hours. 3. Despite our agreement (which you have refused to sign) stating that a full deposit and signed agreement be completed prior to work starting, we not only completed the site visit, sent a full round of decor and floral mood boards, finalized linens, place settings, venue layout, completed a draft timeline in correlation with your photographer, and introduced, facilitated, and negotiated packages for you with a photographer and baker. In all, you received quite a substantial amount of work for a half deposit paid. And in 8 years of business, I’ve never had another payment flagged as “suspicious” - but regardless, the signed floral contract payment schedule was ignored and work was stopped when your deposit balance was nearly a month late, with the excuse that work was crazy and you were going on vacation,