Question 1

How Long is my quote valid?

Accepted Answer

Quotes are valid for 30 days. We cannot hold dates to provide tentative bookings. To secure your date, you must confirm the quote with a non-refundable 25% payment.

Question 2

How do I confirm my booking?

Accepted Answer

To confirm your booking, you need to electronically sign our terms and conditions and provide the initial 25% non-refundable payment. This payment secures our services and will be deducted from your total balance.

Question 3

What are the payment terms?

Accepted Answer

The remaining balance is due 15 days prior to your wedding date. We cannot deliver items without final payment confirmation. Payments can be made via EFT/direct deposit.

Question 4

Can I make changes to my quote?

Accepted Answer

Yes, changes can be made with a minimum of 30 days’ notice before your event. However, the total cannot be reduced more than 10% from the original quote. All changes must be made in writing to: flowers@bloomingblossoms.co

Question 5

What if I need to cancel my event?

Accepted Answer

If you cancel your event, please inform us in writing to: flowers@bloomingblossoms.co at least 30 days in advance. Cancellations within 30 days require full payment. The initial payment is non-refundable, but any additional payments will be refunded. We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 25% payment).

Question 6

What if I need to reschedule my event?

Accepted Answer

Please notify us in writing about any date or venue changes. We will try to accommodate your request, but availability is not guaranteed. If we cannot accommodate your new date or venue, the initial 25% payment remains non-refundable. If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date.A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.)

Question 7

What if I supply my own vases or structures?

Accepted Answer

Please ensure that your vases and vessels are watertight. If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set up.

Question 8

What if there are issues on the event day?

Accepted Answer

We cannot provide refunds for work that cannot be completed due to faulty or unsafe materials provided by the client. Please check with the venue regarding setup times and requirements.

Question 9

What happens if specific flowers or foliage aren't available?

Accepted Answer

Due to seasonal availability and the unpredictability of nature, we cannot guarantee the availability of specific products or exact colors. However, we will adhere to the agreed color palette and design style. We reserve the right to substitute products to maintain quality. If needed, a final consultation can be arranged to discuss alternative options. Refunds will not be given for minor changes in flower type or vase / container appearance.

Question 10

Can I geet a refund for changes in flower types or containers?

Accepted Answer

Refunds will not be provided for minor changes in flower types or vase/container appearance.

Question 11

What are the terms for hired items?

Accepted Answer

All hired items remain our property and must be returned within 48 hours unless otherwise agreed. Guests should be informed that hired items cannot be removed from the venue. If items are lost, broken, or damaged, you will be responsible for full replacement costs.

Question 12

What is my responsibility regarding delivery and care of flowers?

Accepted Answer

Upon delivery or collection, you assume all responsibility and care for the flowers and designs.

Question 13

What are the terms on photographs and video footage?

Accepted Answer

We retain the right to photograph our work and use those images for marketing purposes. Photos taken by us are our property and cannot be reproduced without permission. Any photos provided by your photographer will be used for our marketing, with credits given upon request.

Question 14

What is my responsibility regarding installations and large-scale designs?

Accepted Answer

You are responsible for informing the venue about the scope of designs and obtaining any necessary permissions for installations. We cannot be held liable for work that cannot be completed due to a lack of permissions or safety concerns.

Question 15

How do you handle my privacy?

Accepted Answer

We respect your privacy and will keep your personal details, order information, and pricing confidential. We will not release information to media representatives without your consent.

Question 16

What if there are extreme weather conditions on my event day?

Accepted Answer

We prioritize safety and will follow government advice during extreme weather. While we will do our best to mitigate any impact on flowers, we cannot be held responsible for damage caused by weather conditions.

Question 17

What is the force majeure clause?

Accepted Answer

If either party cannot fulfill obligations due to unforeseen events (like natural disasters or strikes), they will not be liable for damages. If such an event leads to cancellation or relocation within 30 days of the event, you agree to pay the initial 25% payment and cover any costs for materials purchased.

Blooming Blossoms

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