Question 1

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed and insured.

Question 2

What services do you provide while catering my event?

Accepted Answer

Our professionally trained staff will set up the food tables in the requested style and colors. we will also survey the room, remove trash, bus tables and clean up the food area. we will also pack up the food items and catering supplies.

Question 3

What other services do you provide?

Accepted Answer

We are able to provide full event party planning and decorating services, professional bartenders and bar service, service staff, plated table service with customized tableware, room design and decoration. we can also setup and breakdown tables, and provide specialized rental items such as tents, dishes, tables, table linens and napkins at an additional fee.

Question 4

What time will you arrive?

Accepted Answer

Our staff is usually on site one to two hours prior to the start of your event, depending on your party size. we use this time to set up and organize the site.

Question 5

Do I need to be there when you set up?

Accepted Answer

We ask that you or a representative of your party or facility be there to grant us access to your site. you do not need to be present during the time we are setting your space. if you are unable to be there during the arranged time, we do ask that we meet with you no less than 48 hours prior to your event, to go over any special instructions, get keys or discuss final changes.

Question 6

Do you provide same day or emergency service?

Accepted Answer

Yes. we may be able to provide service for small lunches and dinners with at least 5 hours notice depending on the menu chosen. we also can provide service for larger functions and weddings if request is made no later than 4pm the prior day.

Question 7

How far do you travel?

Accepted Answer

We typically service the central virginia area. we will gladly travel throughout the state of virginia and neighboring states for an an additional travel fee.

Question 8

Do you charge extra for holidays or weekends? will you cater on sundays?

Accepted Answer

We do not charge extra for weekends, and yes, we do cater on sundays, when available. certain holidays may carry an additional fee.

Question 9

Do you charge any additional fees?

Accepted Answer

All parties are subject to state, local and henrico meal taxes. an additional fee will be charged for parties of more than 165 guests. if the event runs longer than 4 hours, an additional fee per hour, per staff member will be charged.

Question 10

What if I need to make changes?

Accepted Answer

We ask that any changes to the menu be made no later than 7 days prior to your event. any increases to the guest amount should be made no later than 3 days prior. guest reductions can only be made within the first 30 days after booking. location and date changes will be made as needed and may incur an additional fee.

Question 11

What if I need to reschedule an event or move locations?

Accepted Answer

We ask that you let us know if there are circumstances that require you to move or reschedule your event as soon as possible. we will try to make the transition as smooth as possible. an additional fee may be charged to cater the event at a later date.

Question 12

What forms of payment do you accept?

Accepted Answer

We accept cash, check, all major credit cards or paypal.

Autumn's Catering & Cafe

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About Autumn's Catering & Cafe