Question 1

Do you charge a travel fee?

Accepted Answer

We serve all of Northern Utah, including Cache, Weber, Davis, Wasatch, Summit, Salt Lake, and Utah Counties. If your event requires us to drive more than 1 hour, we will charge a travel fee depending on the distance to help cover the cost of gas.

Question 2

Can you walk me through the booking process?

Accepted Answer

To secure your date, we collect a 50% non-refundable deposit. You’ll also receive a digital service agreement to sign. The remaining balance is due the week of your event, before the performance. As your event approaches, we’ll work with you to complete our song selection form and make sure everything is planned exactly how you want it.

Question 3

What is your cancellation/refund policy?

Accepted Answer

To reserve your date, we require a 50% deposit, which is non-refundable. If you need to cancel, the deposit cannot be returned. The remaining balance is only due if your event takes place. If you need to reschedule, we’ll do our best to accommodate a new date that works for both you and our musicians. Your original deposit can be applied toward the new date, subject to availability.

Question 4

Do you play at outdoor events?

Accepted Answer

We'd love to play at your outdoor event! Just a few things to keep in mind: our wooden instruments are sensitive to cold, so we can't perform if the temperature is below 60°F. If it starts to rain, we'll need full shelter. For summer weddings, it's best if we can set up in the shade, either under a tree or an umbrella.

Question 5

How do you dress for events?

Accepted Answer

We typically wear formal formal black as a quartet. We're happy to match your event's dress code upon request.

Question 6

Do I need to provide a microphone/speakers?

Accepted Answer

Our musicians play acoustically, and the sound usually carries beautifully without any amplification- no speakers needed! For larger events, the venue can sometimes set up a mic in front of the quartet for a little extra volume.

Golden Hour Strings Music

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