“After touring over 10 venues in Rochester, Stillwater and the Twin Cities, we discovered that many of the representatives seemed disconnected to the venue and we were often meeting with people that were not the events coordinator. In general there was a lack of enthusiasm for the business we were prepared to give them with hosting 200 plus guests, providing a seated dinner, full bar and hiring live music. Then, we met with Amanda and Souliman to tour the Kahler Grand Hotel. From the first communication we could sense something was different and were looking forward to our meeting. From the first handshake there was a positive energy and they helped us to feel as if we were their only customer. They both gave us a tour of the various rooms available to have a ceremony and reception. They were thorough in providing details and we were not left guessing about costs. They were able to answer all of our questions without deferring to other entities. Amanda and Souliman had knowledge, autonomy and authority to make decisions without needing to cut through several levels of bureaucracy. Their policies were designed to benefit the customer and we did not feel anything was being hidden from us at any point during the planning process. We feel they put our needs first and were some of the most professional individuals we encountered throughout the venue search. We were planning a wedding with a separate ceremony and reception space, but did not want our guests to have to drive to and from several locations. With the variety of different event spaces, the Kahler Grand Hotel met those requirements as well as being connected to the hotel rooms. In addition, they are connected to the Marriot. The hotel room tour showed that their renovations are almost complete and would have been by the time of our wedding. The rooms are modern, well-appointed and we felt the accommodations would be impressive and comfortable for guests. Our food tasting exceeded our expectations as there were many food choices and quality taste. They were able to accommodate a time when our parents would be visiting form out of state. Their bar policies were fair, reasonable and they happily entertained our unusual request to procure a barrel of local whiskey. All of these things were top notch, what we were looking for and surprisingly under our budget. However, we cannot emphasize enough how Amanda and Soulaiman were the reason we chose to book our wedding at the Kahler Grand Hotel. Unfortunately, we had to cancel our wedding due to COVID-19 and it was hard to make this decision because of having such a positive experience. They were gracious, understanding and made the termination of our contract easy. We recommend the Kahler Grand Hotel as top choice for weddings! Thank you, Jessica and Chris”
