For wedding guests
Find a Couple’s Wedding Website or Registry
How to Purchase a Gift
- Can I take an item off of a couple’s Zola registry if I decide to purchase it elsewhere?
- How do I buy a gift from a couple's registry?
- Can I purchase a gift from a couple’s registry and ship it to myself to give to the couple personally?
- Can I keep my gift a surprise?
- I see the option to “Contribute to Gift.” What does this mean?
- What is a “group gift?” What happens if I contribute to one?
- What is “Our Most Wanted” on a couple’s registry?
- I see a Zola Gift Card on a couple’s registry. What does this mean?
- Can I buy a Zola gift card for someone who doesn’t have a Zola registry?
- I don't want to purchase a wedding gift—I want to purchase something for myself at Zola! Can I do this?
- I need to edit the gift message I wrote on my order - how do I do that?
- Where should Prop 65-related notices be sent?
Checkout Process
- Which currency will I be billed in?
- Can I use Venmo as a form of payment at checkout?
- Is my personal information secure?
- Is my credit card information secure?
- Will I receive a tracking number for my order?
- I am checking out and see the option to “Email the couple on a later date.” What is this?
- I tried to check out but was redirected to another website. Why did this happen?
- Can I include a note to the couple with my gift?
- I’m contributing to a cash or honeymoon fund for a couple. Is there a handling fee?
- Do you offer gift wrapping on Zola items?
- I need to change the surprise gift date on an order I placed, what do I do?
- I have a charge from Zola that I don't recognize - how can I get help with this?
- My order didn't go through but I still see a pending charge on my credit card statement, what do I do?
How to Price Match a Gift from a Competitor
- What is Zola’s price matching policy?
- Can I request a price adjustment if Zola reduces the price of an item after I purchase it?
- I want to purchase an item on a couple's registry, but when it redirects me to the new website, the price is much higher than what is listed on Zola - can I get the lower price?
Shipping and Return Policies
- Does Zola offer free shipping?
- Does Zola offer expedited shipping?
- Does Zola offer free returns?
- How do I return a gift I purchased?
- I added a gift from a registry to my cart, but I don’t see an option to ship it to myself. Why?
- Can I ship anything I buy from zola.com to any address? What are your shipping policies?
- Do you ship to Alaska and Hawaii?
- Do you ship internationally?
- I received furniture and built it, but it’s not right - can I return it?
- I received my order but I got the wrong item - what do I do?
- I ordered a gift for a shower or wedding and it won't get here in time, can I request a gift voucher?
- My tracking number says my order was returned to sender, what do I do?
- My order is being shipped to the wrong address, what do I do?
- Why can't the item or gift I want ship to California?
- I want to cancel an order I placed, how can I do that?
- I requested my order to be canceled, but it shipped anyway - what do I do now?
- I placed an order with an incorrect billing address, what do I do?
- I have multiple return labels for items I want to send back, can I combine them all into one box?
- I requested a return but I haven't received my label yet - where is it?
- I got a notification about a refund, but that credit card is closed now - what do I do?