Zola for vendors and wedding professionals
General
Managing my Vendor Account
- How do I log in to my listing?
- I didn’t receive a verification code via email. What can I do?
- Who can create an account?
- How do I edit or add content to my listing?
- How do I get reviews on my listing?
- Why do you not accept watermarked images?
- How do I reset my login information?
- How do I deactivate my Wedding Vendor account?
Editing My Listing
- I made edits to my listing - why can't I save my changes?
- How do I adjust/crop my cover photos?
- My photos are too big, how can I upload them to my listing?
- What is the best way to use my “Portfolio” and “Event Spaces/Rooms” sections?
- Can I have more than one listing on my account?
- In addition to photography, I also do video but can’t figure out how to highlight that part of my work in the current experience - can you help?
- Can I be more specific in how I describe my business’ services?
Leads
Prospects
Featured Spots
Reviews
- Who can leave a review?
- Who counts as a “client” of the Vendor?
- What is a “fellow wedding professional”?
- Can I import my reviews/recommendations from other websites?
- Why do I have to ask for reviews from couples and vendors before being permitted to publish my listing?
- Can I edit the request for review email?
- Can I dispute a review and request that it be removed? How do I do so?
- What reviews are eligible for dispute and removal?
- What isn’t eligible for dispute?
- How does the dispute resolution process work?
- How do I claim my Google Business profile?
Google Business Reviews
- Does it cost anything to connect my Google Business Profile?
- What do I need to connect my Google Business Profile?
- How do I claim my Google Business profile?
- Can you control which Google reviews show up on Zola?
- I'm new to Zola and need reviews to complete my profile. Will my Google reviews count towards this requirement?
- Do Google reviews count toward your listing strength score?
- Can you remove Google reviews from your Zola listing?
- How do I dispute a review?
- Why are duplicate reviews showing up on my listing?
- Can I connect a Google Business Profile to more than one of my listings?
- I manage listings for a larger company and only have access to some of them. What happens to the rest?
- Can I connect more than one Google Business Profile to my Zola account?
- If I unlink my Google Business Profile, does it affect all my listings or just one?
- What happens if I'm removed from a listing I had connected?