The Hilton Garden Inn, Exton/West Chester

A Wonderful October Wedding

First and foremost I have to recognize the staff who worked the event at the hotel. Katrina, who is the event coordinator, was wonderfully communicative and detail oriented. We wanted to keep things relatively simple for our wedding but she had some great ideas to spruce things up a bit and helped to keep us on track leading up to the day of. The evening prior and on the day she was helping us set things up and made sure to keep our chaotic group on schedule. Not only that she was extremely helpful in managing the group, helping to cue and time our processions and intros into the dining room after the ceremony. She also added a personal touch to the centerpieces by arranging some fresh flowers we'd brought in and I thought the result was lovely. As important as Katrina were all of the wait staff and bartenders for our wedding. Jordan, Dawn and Dinnea took care of dinner service and Doug and Debbie tended the bar. We interacted with Jordan, Doug and Debbie the most but we've spoken to friends and family who agreed that the service was excellent. I want to call out Jordan specifically because that dude was constantly checking in to make sure we had everything we needed from drinks to food. On top of all of that he was just one of the most pleasant and kind humans we could have asked for to take care of us that day. We'd also like to extend a big thank you to the whole group as we had some late arrivals who came in during dinner time. The staff immediately noticed and without any fuss went over to get their order and get them served. We had opted for a Delmonico steak and salmon as our primary entrees. Note that because of the volume of guests the Delmonicos were all cooked to somewhere around medium. I can't vouch for everyone's steak but mine came out perfectly medium. As far as I can tell from catching up with friends and family during and after the wedding everyone was pleased and really enjoyed their meals. We also really enjoyed the atmosphere that was created. We ended up choosing the Orchid(?) package, if I recall the name correctly, which is their all inclusive package and I think it was worth every penny. I really enjoyed the up lighting and hotel provided centerpieces but I can see how if you have a different vision in mind then you may want to opt for a different offering. On top of the work they did in the space the hotel has a couple of outdoor seating areas, one of which has a fire pit, that were favorites of the group to take breaks from the party rocking inside. Ultimately the most important part of our wedding day was to unite our friends and family in one place where we could party and then not have to worry about transferring from the reception venue back to the hotel. As far as we're concerned Katrina and her staff delivered on this want magnificently. From the maintenance of the hotel and event space, to the friendly and thoughtful staff, to the convenient location for our friends and family; we could not have asked for a better venue for our wedding day.

Katrina Owns It!

I have had the opportunity of DJing and working many varying types of events with Katrina and her crew from the Hilton Garden Inn. It's rare that from a behind the scenes point of view that I witness such precise execution - especially during events where things may not always go as planned. It's refreshing to see people who actually care for their clients, and put effort into making each event special. I'm thankful that I'll be creating amazing celebrations with them in the future!

Overall, we were pleased with the services and our stay at the hotel. This place appears to be much older than most of the Hilton family hotels we have stayed in around the world. Staff at the front desk were okay, not the friendliest, but not rude in anyway. The morning breakfast staff were fantastic, very friendly and understanding, especially after we found out that we had to pay for breakfast. This is the ONLY Garden Inn we can remember that charged for breakfast and yes, we missed the small, printed signs in the lobby and on one of the counters. As you can see from our photos we did not have much and being charged almost $40.00 for breakfast - not happy (so we learn from our mistakes). The location was perfect for our continuing travels on I-76 to Gettysburg.

We selected this hotel for our wedding block and can't say enough about how easy they are to work with! Katrina was absolutely fabulous - she answered all my questions, was informative, responsive, and on top of everything!

Room was very clean, one of the better hotels I've stayed at in a while. Location right in the middle of town. Pool and hot tub worked, a super bonus for me!