Question 1

What is included in the room rental fee?

Accepted Answer

The room rental may fluctuate due to guest count and event date, but will always include: Early access to the venue for set up. 5 hours for the event (upon guest arrival) set up and tear down of ICON provided or added rentals tear down assistance at the end of your event general planning (creation of timeline, floor plan, food and beverage arrangements) event management and staffing during the event assortment of tables (round, rectangle or cocktail) black banquet chairs black or white table linens (up to a specified number) white linen napkins water glasses, plates, silverware.

Question 2

Can ICON host our ceremony as well?

Accepted Answer

Yes! You can host your ceremony with us too! We charge a ceremony fee which includes an additional 1.5 hours on to your 5-hour rental agreement. This totals 6.5 hours for your event. This does not include the time it takes to set up the space prior to your event. You can start your ceremony anytime between 12pm and 3:00pm. We typically plan for 30 minutes in our Event Hall for the ceremony and a 1-hour cocktail hour in our restaurant and bar, DaDa Gastropub. ICON staff and hired vendors will “flip” the Event Hall for the reception during this cocktail hour.

Question 3

What does ICON set-up entail?

Accepted Answer

ICON staff will set up anything included in your rental agreement or owned/rented through ICON. (tables, chairs, glassware, dishware, silverware, ICON linens, ICON napkins, ICON décor, etc.) We will also tear down these items at the end of your event, along with your items, so you don’t have to worry about doing anything that night. We allow pick up of all client décor/items the following BUSINESS DAY (Saturday at 9am for Friday weddings and Tuesday or Wednesday at scheduled time) NOTE: This is INCLUDED in your Room Rental for Weddings.

Question 4

What is included in General Planning?

Accepted Answer

ICON will provide a general planner prior to your event that will tour the space with you, explain all rentals, required and optional service fees and explain the contract.  ICON Planner will draw up invoices, personalized floor maps, create the venue timeline and the Banquet Event Order (BEO).  ICON Planner will take payments, answer questions, offer suggestions and guidance throughout the planning period. We also offer one complimentary food tasting 1-2 months out from your scheduled date. NOTE: This service is not considered a Day-Of Coordinator and does not include additional services such as Day-Of decorating.

Question 5

What is a Day-Of Decorator?

Accepted Answer

ICON's Day-of Decorator will set up any table décor that is not owned or rented by ICON. For example: centerpieces, pictures, candles, dessert table/gift/guestbook décor, bar or buffet décor, etc. This is REQUIRED if you are having a ceremony with ICON as they are needed for the time it takes to flip the Event Hall space from ceremony to reception - unless you have hired an outside coordinator or decorator.

Question 6

What should I expect upon arrival, day-of?

Accepted Answer

ICON will open the venue at 9am. Our goal is for our initial portion of set up (tables, chairs and linens OR ceremony chairs) to be completed by this time. We generally take the first hour to complete the cleaning certain areas or fine tune the venue in general. Time is set aside for your family/friends to drop off any décor or event related items and set those items up. If you do not hire the DAY-OF decorator, you are responsible for setting up everything you bring into the space (not owned or rented by ICON). If you are having a ceremony at ICON, please see “DAY OF DECORATOR”

Question 7

What is the food minimum?

Accepted Answer

ICON requires all food to be catered in-house, in exception to special occasion cakes and desserts. This minimum spend will be noted on your specified contract and based on event details. It is meant to be attainable for your guest count, budget and style of event. NOTE: Minimum spend does not include tax or gratuity.

Question 8

What is the beverage minimum?

Accepted Answer

ICON is legally required to provide all alcoholic beverages. Because of our liquor license, we are very strict with this policy. ICON will supply a fully staffed and stocked bar for every event. All beverage purchases, by you or your guests, at your event will be applied toward this minimum. This minimum must be met by the end of the event, or the remaining amount will be charged to the card on file. NOTE: Minimum spend does not include tax or gratuity on hosted items.

Question 9

Do you have on-site parking?

Accepted Answer

Yes, we are fortunate to have great, and FREE, parking options surrounding our venue. Some located right outside our venue doors, some within a short walking distance.

Question 10

Do you have accessible facilities?

Accepted Answer

Yes, all our facilities are wheelchair accessible. We also have ramps at the main and side entrances, hearing-impaired fire alarm lights, and trained staff.

Question 11

What’s your cancellation policy?

Accepted Answer

Booking fees/Deposits, are non-refundable. If you cancel your event within 30 days of your booked date, we’ll bill you the full amount of all estimated charges.

Question 12

How many hours are included in our booking?

Accepted Answer

Your reservation includes five hours from the event start to finish. It does NOT include the time it takes our staff, or your family/friends and vendors to set up and clean up. Access to the venue begins at 9am and we allow up to 1-hour for tear down. Any additional time will be billed at $500 per hour.

Question 13

What is your peak season?

Accepted Answer

May, June, July, August, September, October, and November

Question 14

What is your off-peak season?

Accepted Answer

January, February, March, April, and December

Question 15

Can we bring our own alcohol?

Accepted Answer

No, because of strict liquor laws and ICON's full liquor license. We are legally required to provide any and all alcoholic beverages.

Question 16

Do we need to get insurance?

Accepted Answer

No, our venue is fully insured. We do not require you to obtain event insurance.

ICON Event Hall

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Frequently asked questions

What is included in the room rental fee?

Can ICON host our ceremony as well?

What does ICON set-up entail?

What is included in General Planning?

What is a Day-Of Decorator?

What should I expect upon arrival, day-of?

What is the food minimum?

What is the beverage minimum?

Do you have on-site parking?

Do you have accessible facilities?

What’s your cancellation policy?

How many hours are included in our booking?

What is your peak season?

What is your off-peak season?

Can we bring our own alcohol?

Do we need to get insurance?

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