Natasha Rae Artistry

My Experience

I was really disappointed with my experience, especially because this was for my wedding day and I had invested a significant amount in these services. The morning of my wedding was on a very tight timeline, and after my makeup artist, Kellie, left before my bridal party’s services were fully completed, we realized the lipstick application that was included in our services had been missed. Because we could not delay the wedding timeline, the bridal party had to finish their own makeup. I reached out afterward hoping to resolve the issue and receive acknowledgment for the service that was not completed. It took a week to receive a response to my initial follow-up, and the issue was not resolved until about a month after my wedding. While I appreciate that the company apologized and offered a partial refund, I was disappointed by the response I received. Rather than simply acknowledging that a paid service was missed, the explanation focused on the busyness of the morning, including timeline issues and other circumstances, which felt like responsibility was being shifted back onto me and my wedding day. I understand that mistakes can happen, especially on busy wedding days. However, after investing a significant amount in these services for such an important day, I hoped to feel more valued and supported. The most disappointing part was not only the missed service, but also feeling like my concerns were not fully acknowledged during the resolution process. I hope this feedback helps improve communication and the experience for future brides.