The Mountain Terrace

Thank you for sharing your experience with us. We are truly sorry that your visit left you feeling unwelcome. That is never our intention, and we take feedback like this very seriously. Our team works hard to create a warm, respectful, and inclusive environment for every couple and family who reaches out to us, and we regret that this was not the impression you were left with Regarding pets at our venue, for the safety of all guests, staff, and animals, our policy, as well as the Health Department , does not allow personal pets inside event spaces, except for service animals. Animals are allowed in outdoor areas provided they are on a leash or in a secure cage or pen. We understand how meaningful pets can be to families and appreciate your desire to dance with your guinea pigs and rabbits during your wedding celebrations and recognize that this policy may be disappointing. We also apologize if we did not clearly communicate options related to accessibility. Our onsite home is often suggested for elderly family members because of its convenience and layout, and we regret if this was not discussed thoroughly during your visit. Unfortunately, we were unable to show it to you as it was occupied while you were touring. We want to be very clear that we welcome and celebrate couples and families of all backgrounds, identities, and cultures. Inclusion is important to us, and we are sorry that our materials did not reflect that commitment. We are actively working to ensure our imagery better reflects the diversity of our clients we serve. The books currently on display were provided by event photographers (complimentary) to help prospective clients visualize the wedding setups at our property, but we recognize that representation matters and appreciate your perspective. Occasionally, elements such as music or heaters are turned on in advance of upcoming tours or events, depending on the day’s schedule. Our on-site salesperson saw you enter the property while she was about to turn on the music and chose to greet you instead of making you wait. The heaters are not turned on for tours. Our banquet manager had turned on the heater by the time you came back in preparation of an upcoming event that day. We regret if this created the impression of inconsistent hospitality. We appreciate you taking the time to share your perspective, as it helps us continue to learn and improve. We wish you all the best as you continue your search for the venue that feels right for you.

We are delighted that our morning wedding option was such a good fit for your wedding plans. It is a cost-effective offering for couples planning an off-site reception later in the day or for those that want a morning wedding with hors d'oeuvres or even lunch or brunch. We are so glad to hear that our advance communication, on-site staff and stunning location contributed to making your day so special. Best wishes to you!

Thank you so much for your thoughtful review. We are delighted to hear that The Mountain Terrace provided the perfect balance of elegance and homelike comfort for your wedding day. It’s wonderful to know that Kristy was able to answer all your questions promptly and went above and beyond to ensure your wedding ran seamlessly. We’re so pleased you enjoyed the delicious food prepared by our onsite chef, as well as the professionalism and warmth of our staff throughout the evening. It truly warms our hearts to hear that you and your guests had such a memorable experience, from the beauty of our property to the magical visit from a group of deer during dinner. Thank you again for celebrating with us—we wish you all the best in your new journey together!

Thank you so much for sharing your terrific experience hosting your wedding at The Mountain Terrace! Anastasia and Kristy will be so thrilled to hear your kind review of their responsiveness, attention to detail and general helpfulness, and we’re delighted that our staff, the natural setting, and the venue’s accessibility all contributed to a memorable celebration. Hearing that you felt at home from your very first visit and found the coziness and charm you were looking for makes us incredibly happy. And we appreciate that you found our pricing system to be clear and transparent. Thank you again for choosing The Mountain Terrace to host such a meaningful moment in your lives. Wishing you both a lifetime of happiness together!