The Empress Estate

Thank you for your feedback, Lucy. We were so happy you and your guests enjoyed our venue and the food on your special day. We are disheartened to hear of your dissatisfaction a month after your event. We want to directly address your concerns. We stand by the transparency of our process and the service we provide. Throughout your entire event, you and your party were very complimentary of everything, including the food taste and quality. The detailed event timeline, as with every other detail, is discussed and readily available throughout the entire planning process to ensure couples are fully aware of how the evening will transpire. You and your spouse selected your menu and every other detail, finalizing the order with your confirmation and signature. Your guests were served exactly what you ordered. The cake boxes you took a picture of were remnants of cakes made for a staff training session. Our cakes are prepared from scratch for each event. From the very beginning, your proposal clearly outlined all costs, including staffing, gratuity, and sales tax. These numbers were adjusted as you made changes and additions to your banquet order, allowing you to see them throughout your entire planning and finalization period. The packages are not misleading; our planning documents provide a full list of add-ons and their associated costs. The alcohol package includes well drinks using house spirits with the appropriate amount of alcohol, and this is how drinks were prepared for your guests. We are truly saddened by this situation. We stand by our attempts to work with you and wish you both a blessed, healthy, and happy life together.

Congratulations on your wedding! We are absolutely thrilled to hear that The Empress Estate was the venue of your dreams. It was a true pleasure to work with you and help bring your vision to life. Your kind words about our staff and their attention to detail mean the world to us. We love creating magical and memorable moments, and we're so glad we could transform the space for your ceremony when the weather shifted. It sounds like a beautiful and romantic setting! Thank you so much for choosing The Empress Estate. We wish you a lifetime of happiness together.

Carlos Thank you so much for this glowing review! We’re thrilled to know that you had such a wonderful experience at The Empress. It’s always our goal to provide a seamless, all-inclusive planning process that allows couples to truly enjoy every moment. From the delicious food to the beautiful decor, we’re delighted that each element met your expectations. We’re glad the flexibility in guest count and monthly payment plan eased some of the wedding day stress—it’s so important to us to help couples feel both confident and comfortable. It sounds like you made the most of everything the venue and our team have to offer, and we're so happy that it all came together to make your day unforgettable. Thank you for recommending Stevie @ Two Poppies Floral, too—she’ll be thrilled to hear it! We’re honored to have been a part of your celebration and wish you both a lifetime of happiness! Best Wishes The Team @ Empress Estate

Hi Sarah, Thank you so much for your beautiful words! We’re thrilled to hear that your experience at The Empress Estate was everything you hoped for and more. Our team is dedicated to creating a smooth and enjoyable planning process, so it’s wonderful to know that you felt at ease from start to finish. It sounds like the day was filled with all the elements we love most—great food, a lively dance floor, and that unforgettable ambiance. Thank you for trusting us with such a special day in your lives. Wishing you both a lifetime of love, joy, and unforgettable moments! Best Wishes, The Team @ Empress Estate