Talamore Country Club

Disappointed

My wedding day was perfect. Unfortunately, it was in spite of the staff of the at the Talamore. I anticipated leaving a 5/5 review, but a 2/5 is more fitting. I can’t tell if all of the problems were because of how disorganized the staff were, they genuinely didn’t care, or that they (despite what they explicitly promised) double booked the venue. In any event, the real MVPs of the evening were all of our third-party vendors, who thankfully pushed back when the Talamore staff couldn’t fulfill the most basic parts of their job.   The staff was obviously aware that my wedding was in December. The bridal suite was freezing, and continued to be cold despite the staff telling us that they had taken care of the problem.  Part of the cocktail reception was on the outdoor patio area, and venue failed to light the heaters that were promised. Obviously, the venue’s handling of heating was a major concern when I was looking at venues; the Talamore didn’t deliver.   My husband was promised the use of the Talamore’s Bolero room as a where the groomsmen could hang out prior to the ceremony, since there were too many groomsmen to fit comfortably before the ceremony. The staff said that they couldn’t use the Bolero room because they didn’t want people “circulating” between the groom’s suite and that room, while another person said that they needed to use it for storage because of an “incident” they had that morning.   The event specialist was incredibly hands during my wedding day. They were difficult to get a hold of and I had to send my bridal party to the office multiple times to find the specialist when I needed assistance. I called my specialist and I kept getting sent to voicemail. It got to the point when I went down as well, as the bride, because I required help with some last-minute details. It made me feel like I was an afterthought and not a priority.   All in all, there was just a lack of care or attention to detail. The staff forgot to put the cake topper on top of the cake. I went in the next day to ask management for the topper and inquired why it was not placed on my wedding cake. All they gave me was my cake topper back, untouched, in the packing they received it in, and an apology which isn’t ok. The menu was changed without my consent the day of the wedding. I was promised seasoned potatoes with two of my four meal choices and got mashed potatoes instead. The Talamore’s seasoned potatoes are the most delectable potatoes I have ever had and I was looking forward to them on my wedding day. The Talamore Country Club is also known for their sparkler send off. I was told I would have a sparkler sendoff once the reception was finished. The event specialist said that the Talamore provides the sparklers and we, as the customers, need to provider the lighters to light the sparkler. As time got closer to the completion of the reception, I asked my wedding attendant how we should start to prepare for the sparkler send off. The attendant told me that she wasn’t aware of a sparkler send off and that they didn’t have any sparklers; I needed to provide the sparklers. That information was NEVER conveyed to me throughout this process. Book this venue at your own risk. Again, I don’t know if the root cause of the disfunction was the double booking, staff apathy, or just a lack of overall care. My wedding was wonderful, but I would gone with another venue.