Question 1

What is your peak season?

Accepted Answer

Our peak season is May - December

Question 2

What is your off-peak season?

Accepted Answer

Our off-peak season is January-April.

Question 3

Can we bring our own alcohol?

Accepted Answer

You cannot bring in alcohol into the building.

Question 4

Do you have accessible facilities?

Accepted Answer

Yes, all our facilities are wheelchair accessible.

Question 5

What’s included in your starting rental fee?

Accepted Answer

Set up, clean up, tables, chairs, china, flatware, glassware, and linens

Question 6

How many hours are included in our booking?

Accepted Answer

You will gain access to the room starting at 10:00am and will have the room until 12:00am, day of event date.

Question 7

What’s your cancellation policy?

Accepted Answer

In the event a cancellation is necessary, 50% of the deposit if refundable if the event is cancelled in writing more than 6 months prior to event date, any services rendered will be deducted from the refund. Deposit is non-refundable if event cancels less than 6 months before the event date.

Question 8

Are there changing areas for the bride, groom, and/or wedding party?

Accepted Answer

Yes, we do have one suite that is available for use.

Question 9

Do you have an in-house caterer

Accepted Answer

Yes, we have an in-house caterer, Navarre Catering

Question 10

What's the tax and service charge?

Accepted Answer

7% Tax and 20% Service Charge

Question 11

Can we do a food tasting before we finalize our menu selection? Does it cost extra?

Accepted Answer

Yes, we do offer a tasting after securing Crystal Ballroom, up to four people. There is no extra cost. If you need a tasting before securing Crystal Ballroom, there is a fee associated with the tasting. If you secure the Crystal Ballroom after tasting, that tasting fee will be credited.

Question 12

Are tables, linens, chairs, plates, silverware, and glassware provided?

Accepted Answer

Yes, standard items are complimentary with the room. We do have options available for upgrade at an additional cost.

Question 13

Can I bring in a cake from an outside baker?

Accepted Answer

Yes, you can bring a specialty cake in from a licensed baker.

Question 14

Is there a cake-cutting fee?

Accepted Answer

There is not a cake cutting fee.

Question 15

Can we bring our own wine, beer or champagne? What about hard liquor?

Accepted Answer

You cannot; all beverages must be provided from Crystal Ballroom due to Indiana Excise State Law.

Question 16

Are we allowed to bring in our own decorations?

Accepted Answer

Yes, you can bring in your own decoration. You will be responsible for setting up and taking down, day of event.

Question 17

Can we use candles/confetti/sparklers/fireworks?

Accepted Answer

We do allow candles; the flame must be contained in a vessel, lower the rim of vessel. We do not allow helium balloons, confetti, sparklers or fireworks in the room.

Question 18

Do you have signage or other aids to direct guests to my event?

Accepted Answer

Yes, we will have signs.

Question 19

Can I hire my own vendors or is there a preferred vendor list we need to stick to?

Accepted Answer

Yes, you can hire your own vendors. We offer a proffered vendor list after securing Crystal Ballroom, but they are not required to be hired.

Question 20

Can the venue accommodate a DJ or live band?

Accepted Answer

Crystal Ballroom can accommodate both a DJ or a live band.

Question 21

What security services do you offer?

Accepted Answer

We require security for every event. We have uniformed security or off-duty police officers.

Question 22

Do you provide a coat check service?

Accepted Answer

Yes, we do have it available.

Question 23

What time can my vendors start setting up on the day of the wedding?

Accepted Answer

The building is open at 10:00am.

Question 24

Is there a separate space for cocktail hour?

Accepted Answer

Yes, we have a small space that can be used. Depending on availability, the Lerner Theatre Lobby could be used for cocktail hour.

Question 25

Do you have a sound system and/or microphones for speeches?

Accepted Answer

Yes, but most prefer to use the DJ or bands equipment.

Question 26

How many restrooms are there?

Accepted Answer

We have one men's restroom (6 stalls) and one women's restroom (10 stalls).

Question 27

Is the site accessible for people with disabilities?

Accepted Answer

Yes, it is.

Question 28

When is our final count due by?

Accepted Answer

Seven (7) business days prior to event date.

Question 29

When are payments due?

Accepted Answer

50% of estimated total is due 90 days prior to event date, 25% is due 30 days prior and final payment is due 7 business days prior.

Question 30

Is there parking available near your wedding venue?

Accepted Answer

Yes, there is.

Question 31

How far in advance can I reserve my date?

Accepted Answer

We book two years out.

Question 32

How much is the venue deposit?

Accepted Answer

We require the amount of room rental to be the deposit amount.

Question 33

When do you need the deposit by?

Accepted Answer

Deposit is to be paid as soon as you are ready to secure the date along with a signed contract.

Question 34

Do you have a food and beverage minimum?

Accepted Answer

Yes, we do have a minimum and it is dependent of the day of the week and time of year.

Crystal Ballroom

All-inclusive venue

Full wedding (ceremony and reception) pricing

Guest capacity

About this venue

Seated guest capacity

Venue type

Venue setting

Our event spaces