For Her Weddings & Events LLC

Hi Amy, Thank you for taking the time to share your feedback. We sincerely apologize that the experience did not reflect the 5-star service we strive to provide for every couple and their guests. I’ve spoken with my team and we are already implementing additional measures to better support our clients during more detailed and time-sensitive set-ups. We understand how important every element of the day is, including any DIY contributions, and recognize that some unclear or incomplete instructions can impact efficiency during a 2.5 hour limited setup window. We also acknowledge that the change in the flow due to the surprise dance altered the transition to cocktail hour, and we regret any confusion it may have caused. We always strive to make sure everyone on-site is comfortable with an inside area for the VIPs and shaded areas for guests in outdoor areas. Myself and my team remained on-site throughout the entire event, making real-time adjustments in coordination with the couple to ensure their day continued smoothly, even with the minor 15-minute delay at reception. We take all feedback seriously and are committed to growing from this experience. I have personally reached out to the couple, and should they have any further concerns, I welcome the opportunity to speak with them directly. Thank you again for your insight—it helps us continue to improve and serve our clients better. Best regards, Rachel Collins