Question 1

Can I add extra time at the wedding?

Accepted Answer

Extra hours can always be added, but it’s best to plan for them in advance to ensure we can meet your needs. Additional hours are: - $199 per hour per shooter - $399 per hour for the 2-person team Our client service team will walk you through the details to ensure everything goes smoothly.

Question 2

What the photographer/videographer will be wearing?

Accepted Answer

We will be dressed in all black – a standard in the industry to keep things professional and discreet.

Question 3

Can we choose the songs and footage for our wedding film?

Accepted Answer

Absolutely! We want your wedding film to feel like you. Before the wedding, we’ll send you a Pre-Edit Form where you can specify your preferences for footage and music. You can choose your own songs! While copyright laws exist, personal-use wedding videos typically do not encounter issues.

Question 4

Can I get your COI for my venue?

Accepted Answer

Yes! We can provide a Certificate of Insurance (COI) for your venue. Just let us know after the booking if you’d like it sent directly to you or to the venue manager – whatever works best.

Question 5

How does videographer work with two cameras?

Accepted Answer

During the ceremony, one stationary camera will stay focused on you while our videographer moves around (as permitted by the venue) to capture different angles and moments.

Question 6

Do I get an access to all photos and footage including unedited ones?

Accepted Answer

All our photography packages include every photo we take, plus the fully edited gallery. You’ll receive them via an easy-to-use online link.

Question 7

Can I add a 2nd photographer/videographer?

Accepted Answer

Yes, you can absolutely add a second photographer! Let us know if you’d like to include one, and we’ll go over the options with you.

Question 8

How do I get my wedding album?

Accepted Answer

If your package includes a hardcover wedding album, here’s how to receive it: - Once you receive your photos, select up to 100 images for the album. - Send us the photo numbers in a PDF file, along with the shipping address. - We’ll take care of the rest and have your album sent directly to you!

Question 9

When will we receive our edited photos/videos?

Accepted Answer

Editing typically takes 4-5 weeks from: - The wedding day or, - The day you submit your Pre-Edit Form – whichever comes later. There’s no deadline to submit the form, but please note that the longer you wait, the longer it will take for us to complete the final edits. You will receive all RAW footage at the same time as the edited photos/videos.

Question 10

The wedding is cancelled or we need to reschedule our date:

Accepted Answer

Life happens, and that’s totally okay. We won't charge any rescheduling fees if you need to postpone your wedding. Your new location doesn’t have to be the same – we just need to make sure your new date is available on our calendar. We recommend sending a few potential dates so we can find the best fit. If you decide not to have the wedding, we can apply your deposit toward a separate photoshoot. We handle every couple’s situation personally and with care. However, please note that we do have a no-refund policy in case of wedding cancellations.

Light Mood Studio

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