Question 1

How long does it take for my clothing to arrive? Can my order be expedited?

Accepted Answer

Production time varies depending on the fabric and tailoring grade chosen. Most items will take 4-6 weeks to arrive. Any final alterations will add approximately one week after the second fitting. Please make sure to allow sufficient time before your event for production and shipping. We may be able to expedite your order if necessary, but because of the nature of the production process we cannot guarantee an exact timeframe.

Question 2

I'm a difficult fit or have needs beyond what standard suiting provides. Can you help me?

Accepted Answer

Yes, of course! The pattern is cut according to your exact body measurements, so there's no such thing as too tall, short, large, or small. Inclusivity is at the heart of what we do. Every detail is a choice to be made, which means that you aren't limited to traditionally masculine or feminine designs and silhouettes. LGBTQ clients are free to create custom clothes that affirm and celebrate their identities. During your consultation, we can discuss how to best accommodate your specific needs and preferences. We're often able to work with our talented tailors to find solutions for unique requests. Get in touch to find out what's possible.

Question 3

What if my clothing doesn't fit or I've changed my mind. What's your return policy?

Accepted Answer

Because each item is specifically made for you, we cannot accept returns. Once an order is placed it can't be modified or cancelled. In the event that your clothing doesn't fit as expected, we offer complimentary alterations. Made-to-measure items typically only require minor adjustments after they arrive, but garments that can't be corrected may be remade. Any issues with your order must be reported within 30 days of delivery and will be handled on a case-by-case basis.

Question 4

How do I place an order?

Accepted Answer

Our ordering process begins by booking an appointment. We'll meet in your home, office, or a convenient third space. Once we've discussed what you have in mind, we'll walk you through the process to select fabrics, design your clothing, and get measured for a precisely tailored fit. Existing clients whose sizing is already on file may, if they prefer, contact us to arrange a virtual consultation.

Question 5

What garments are available to order?

Accepted Answer

We offer made-to-measure suits, jackets, vests, trousers, overcoats, skirts, and shirts. We can also provide handmade custom shoes, belts, and bags. Every piece of clothing is made from fine fabrics sourced from the world's most prestigious mills. You'll have a wide range of customization options to choose from; each garment is unique and made just for you. Our thorough measurement process and the expertise of our partner suit-makers ensure the best fit possible.

Mathias Custom

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Mathias Custom

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Amazing service and beautiful clothes!

My favorite suit!

Frequently asked questions

How long does it take for my clothing to arrive? Can my order be expedited?

I'm a difficult fit or have needs beyond what standard suiting provides. Can you help me?

What if my clothing doesn't fit or I've changed my mind. What's your return policy?

How do I place an order?

What garments are available to order?

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