“This venue is absolutely amazing. My partner and I both grew up in Hood River and spent years coming here for family gatherings, so getting married at this spot was incredibly special. The grounds are STUNNING—they barely need any decor—and the catering staff was top-notch. We even lost a few things during the day, and both the hotel front desk and cleaning crew went out of their way to help us find them. Truly above and beyond service.
That said, I had to take off a star because of the on-site wedding coordinator, Cheyanna. She created a number of last-minute issues and unfortunately brought down the overall joy of the day. The moment all the bills were paid, her attitude shifted to “I don’t want to be here,” and she showed little interest in how the event actually came together.
It became clear she hadn’t taken notes during any of our meetings—she didn’t seem to know our timeline and ignored many things we’d already approved, like the candles we brought (which she wouldn’t allow our personal coordinator to light). She also gave conflicting answers without checking with staff. For example, we had pre-arranged to stock the bar with sparkling waters we were providing, which was approved by the venue and bartender. But on rehearsal day, she told us it wasn’t allowed—only for us to later find out from our parents that it was allowed after all. A similar situation happened with taking home leftover food: first it was a no, then a yes when we asked why not. (The food is top notch by the way, all of our guests had rave reviews)
She also didn’t seem to be supporting the venue or her team. The outdoor bathrooms weren’t unlocked by cocktail hour, and guests arrived to wet chairs that she did not even check on after a morning drizzle.
THANK GOODNESS for our personal wedding coordinator. She truly saved the day and handled most of the challenges that came up with Cheyanna. In fact, she said she might not recommend this venue while Cheyanna is still working there.
This venue is a total gem, and with an enthusiastic, well-organized coordinator in place, it will be even better. Until then, I highly recommend hiring your own coordinator to make sure your day runs smoothly.”
