Question 1

What should the customer know about your pricing (e.g., discounts, fees)?

Accepted Answer

Marabate Studios offers a wide variety packages with different price points for every budget. If, after reviewing our most common packages, you do not find a match for your needs we can always create a custom package.

Question 2

What is your typical process for working with a new couple?

Accepted Answer

Our typical process at Marabate Studios, when working with a new client, is to learn more details about their video needs through an initial e-mail or phone call. Our goal is to get to know our clients well enough that when the day arrives, and we provide our video service, they feel confident in their choice of Marabate Studios.

Question 3

What advice would you give a couple looking to hire someone like yourself?

Accepted Answer

The best advice Marabate Studios can provide a customer looking to hire a provider of video services, such as ourselves, is to get to know the Videographer/Video Company. Providing quality video service is compromised of 3 important elements: Technical Knowledge, Creativity, and, most importantly, Inter-Personal Skills. Often you can find the first 2 elements but the 3rd is equally important.

Question 4

How would you describe your style? More documentary, cinematic, or a mix of both?

Accepted Answer

We never focus on one particular style. Our goal is to capture people being able to be themselves, thus the style reflects the event rather than our personal preferences. We will utilize the best framing, lighting, camera movement and lens that will help tell your story the way it should be told. We try to balance what occurs naturally with what may look better with a little bit of guidance.

Question 5

How early do you start and how late do you stay?

Accepted Answer

We recommend starting at least an hour before the event and stopping roughly 60-90 minutes before the reception ends. Capturing the getting ready before an event can be one of the most emotional parts of the day because of the personal interactions with your closest family and friends. At a reception, once the main events have ended, we only need 30-45 minutes of general dancing.

Question 6

We ordered the 6-hour package but now realize we need more hours can we extend our video service?

Accepted Answer

Absolutely. Events such as weddings often require flexibility on the part of a vendor and we are happy to accommodate any time changes you require. We are there for you throughout the entire day so whether you need us to start earlier, end later, or both we can make that adjustment. Please also know that we never double book, so "your" event is our only event that day.

Question 7

When the wedding video is complete, what will we receive?

Accepted Answer

It depends on the specifics of your video service package, however, most couples will receive at least one of the following: A Digital Download Copy of their Wedding Film, 3 DVD or Blu-Ray copies, and 1 DVD containing all of the Raw Footage.

Question 8

Who picks the music?

Accepted Answer

Shortly after your wedding you will be asked to provide a list of music suggestions. A list of 5-7 song preferences with an emphasis on variety. Some slow, some more upbeat. Of course, if you prefer to have our seasoned and creative editors pick out music on your behalf that is also fine.

Question 9

How long does it take to receive my final video?

Accepted Answer

It is largely based on the type of package you order and the length of the event. In general, the turnaround time is 2-3 months. Our goal is always to be as quick as possible without sacrificing the quality of the work.

Question 10

Do you have insurance?

Accepted Answer

Yes, Marabate Studios is fully insured and can always provide proof of insurance.

Question 11

Do you film destination weddings?

Accepted Answer

Absolutely. We have traveled the world to assist couples with capturing their perfect wedding day. We would just need to have a quick phone call to discuss details and then a customized quote could be provided.

Question 12

How many videographers should we book for our wedding?

Accepted Answer

Our standard packages just include one videographer. If you’re having a larger event with 100 or more guests, we recommend booking an additional videographer to ensure we’re able to capture every moment of your special day. With an additional videographer we can not only get the main action (Bride walking down the aisle) but also the reaction (Groom seeing Bride walk down the aisle).

Question 13

Do you film elopements?

Accepted Answer

Absolutely. Reach out anytime to ask about our special pricing for what we call micro-weddings! Please note your event must have fewer than 10 total guests.

Question 14

How far in advance should we book you for our event?

Accepted Answer

Once you know your date, or possible dates, we recommend reaching out to check our availability. Although we can handle multiple events on a single date, as Marabate Studios is compromised of a team of top-notch videographers, our calendar does book up quickly.

Question 15

Can you still film our outdoor wedding if it rains on our wedding day?

Accepted Answer

If it is a "California rain", meaning very light, we come prepared but, unfortunately, we cannot film outdoors in a heavy rain or other inclement weather conditions like snow and hail.

Question 16

Who will edit our wedding video?

Accepted Answer

All footage we film is edited in-house by our incredible editing team.

Question 17

Can anyone else see our wedding video?

Accepted Answer

No, we’ll send a private online link to share your final wedding video with you. Only people with that link will be able to see your video. With your permission Marabate Studios may ask to use your final wedding film for demo purposes.

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