Question 1

What’s the difference between hiring our team versus an individual videographer?

Accepted Answer

The power of a team makes all the difference. Most individual videographers don't have the pooled resources, team members, communication, or management skills required to keep up with managing multiple couples, their wedding details, and communicating clearly along the process. Along with being a team of curated creatives, we are also a bit nerdy, so we use technology to automate steps of the experience so that nothing gets missed and you feel like you're always in the know about what's required of you and what will be coming up.

Question 2

Is our team able to travel?

Accepted Answer

Absolutely! We welcome any couple from anywhere in the world to book our team for their wedding day - we are able to travel worldwide. Locally, we are based out of Atlantic County, New Jersey, which makes us less than 1 hour from Philadelphia, 2.5 hours from New York City, and 3.5 hours from Washington, D.C. With any travel (local, domestic, or international) travel fees apply. Travel fees include, but are not limited to, hourly rate for travel time, gas & tolls, flights, hotel rooms, rental cars, food stipend, etc.

Question 3

How is your wedding date secured?

Accepted Answer

After you inquire and we confirm our team's availability and the package you'd like to move forward with, we will send over a contract for you to digitally sign and a one-third retainer/deposit invoice. Once signed & paid, the date is yours and secured!

Question 4

What is a highlight video & how long are they?

Accepted Answer

Our highlight videos are primarily 4-8 minute, music-driven visual summaries of the best parts of your day. Our goal is for you to be able to remember your wedding day forever. Our unique Chase & Fellow style utilizes a lot of slow motion to dramatize the day and make it feel like a movie. Sometimes, if it fits your vibe, we'll splice together real-time clips to add energy in key parts throughout the video. Then, we bring it all together with our balanced, natural color tones and crisp contrast.

Question 5

What is "raw footage" or "full length clips?"

Accepted Answer

Raw footage are long, unedited clips of the ceremony, intros/dances, and speeches/toasts that let you experience the full moment just like it happened. Our team members work together to capture the highest quality audio & video that we can achieve for these moments.

Question 6

What about drone footage?

Accepted Answer

We include drone footage in all of our packages for no extra charge! As long as we can legally fly (without complications from the FAA), we will launch the drone and capture the magic.

Question 7

How does payment work?

Accepted Answer

We make our payment super straightforward and simple. To secure your date with us, you will need to sign a contract and pay a one-third retainer/deposit. This is a non-refundable amount that acts as insurance for us both. Around one month from the wedding, you will receive an email including the invoice for your remaining balance. Typically, we require this to be paid by or before the wedding date. We love when you pay with card, but if you need, you can also send us a check.

Question 8

When do you receive your videos?

Accepted Answer

There are many layers and steps in the process to ensure your videos are thoughtful, creative, well-paced, and beautiful. Our typical turnaround time ranges anywhere from 6-12 weeks (depending on how busy the season is). This is where your teasers come in handy. We generally send you a 30-second to 1-minute shareable teaser within 2 weeks after your wedding so you can share a little glimpse of your special day with others as you (and they) anticipate the full video.

Question 9

What happens if one of our team members gets sick?

Accepted Answer

Although this has never happened to us yet *knock on wood*, since you're hiring an entire team, there is a lot of flexibility in case of accidents, sickness, or emergencies as it relates to the team member who was dedicated to your wedding date. In those rare circumstances, we'll adapt and adjust and one of our other team members will save the day. We all work extremely well together, so regardless of who jumps in at the last second, your day will be captured beautifully!

Question 10

Is your team insured?

Accepted Answer

Yes, our team is insured! Typically, all of our shooters are insured with at least, at the bare minimum, a $1,000,000 general liability coverage. Our company, and some team members, even add more coverage to their policies to play it even more safe. If your venue or planner needs our Certificate of Insurance (COI) we usually automatically send it over via email as we near the wedding, but if you need it sooner just let us know and we'll be happy to send it over!

Chase & Fellow

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Simply the BEST!

The Best Team ever!

Above Excellent

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Preferred vendors of Chase & Fellow

Frequently asked questions

What’s the difference between hiring our team versus an individual videographer?

Is our team able to travel?

How is your wedding date secured?

What is a highlight video & how long are they?

What is "raw footage" or "full length clips?"

What about drone footage?

How does payment work?

When do you receive your videos?

What happens if one of our team members gets sick?

Is your team insured?

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