The Reserve at Social on Garden

Hi Cassie, We appreciate your response in this difficult situation. We are truly sorry that your experience was not as expected. I want to clarify what happened on our end so there’s transparency. Your date was placed on hold in our system, and the day before you emailed us requesting to move forward, another commitment was both introduced and confirmed for the same booking date. We would have loved to get to you before you came back to us, but unfortunately, this occurred within a very short window, and I did not have the opportunity to reach out before your message arrived.We did spend some time trying to see if there was any flexibility in the bookings before responding to you, but after confirming that there was not, we responded transparently as soon as we could. While we always strive to communicate quickly and clearly—especially regarding date holds—I completely understand how frustrating this felt from your perspective. We truly valued meeting you and showing you our spaces, and we never want any couple to feel overlooked or unimportant. In this case, we could not anticipate the conflict arising for a date that far out. We are reviewing our internal process to make sure communication is even faster in situations where dates get booked unexpectedly. As a new business, we are working with a small team plus our efforts to automate tasks for efficiency, but as we grow, we certainly plan to dedicate more resources to ensure cleaner client engagement. Our reviews and client feedback so far speak to the dedication, effort, and care we put into each of our clients, and we never intend to deliver a less-than-excellent experience. As mentioned, if you’re open to it, we are more than happy to support you for another date or another event to compensate for your experience thus far. I am sure that, given the opportunity to experience working with us on an event, you would truly appreciate the experience and care we provide. Wishing you both the very best in your planning, and thank you again for sharing your experience.