Arizona Grand Resort & Spa

Dear Maritza, Thank you for your review! We truly appreciate you taking the time to share your rating. It is always rewarding to know that a guest had an experience worthy of a perfect score. Our team is dedicated to creating memorable stays, and we are grateful for the opportunity to have been part of yours. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional visit in the future. Warm Regards, Mason McIntyre Director of Operations

Dear Samantha, Thank you for your incredible 5-star review and for choosing us to host your annual retreat. It was truly our pleasure to welcome you, the Cleaning Business Fundamentals team, and your members. I am delighted to hear that the resort, event spaces, views, and service provided by our team helped make the retreat such a success. Creating exceptional experiences for groups and conferences is something we take great pride in, and it is especially rewarding to know that your attendees felt supported throughout the event. Your recognition of our team's efforts means a great deal. We are fortunate to work with associates who genuinely care about creating memorable experiences for our guests, and I will be sure to share your kind words with everyone involved. Thank you again for your thoughtful review and for entrusting us with your event. We look forward to welcoming your team back for another successful retreat in the future. Warm Regards, Mason McIntyre Director of Operations

Dear Peter, Thank you for taking the time to share your feedback. I am disappointed to learn that your guest room did not meet expectations and that you encountered multiple cosmetic and functional issues during your stay. After reviewing our records, I was unfortunately unable to locate a reservation under your name, which makes it difficult for us to investigate the concerns you mentioned. Regardless, this is not the experience we want our guests to have, and I apologize for the disappointment. If you would be willing to share additional details about your stay, I encourage you to contact a member of my team at (602) 431-6505. We would welcome the opportunity to learn more about your experience, better understand your concerns, and determine how we may be able to make things right. Thank you for bringing this to our attention. Warm Regards, Mason McIntyre Director of Operations

Dear Carlton, Thank you for your wonderful 5-star review. I am delighted to hear that you thoroughly enjoyed your stay and conference experience with us. It's fantastic to know that the Oasis water park was a highlight of your visit and that our athletic club exceeded your expectations. I am also pleased that you found the resort walkable, your accommodations clean and comfortable, and our team friendly throughout your stay. We take great pride in providing an exceptional experience for both group and leisure guests, so it's especially rewarding to hear that your conference visit was such a success. Thank you for taking the time to share your feedback. We truly appreciate your kind words and hope to welcome you back again soon. Warm Regards, Mason McIntyre Director of Operations