River City Planning

Thank you for your feedback. We are sorry that you left your wedding feeling disappointed. However, several statements in this review are factually inaccurate, and we feel it is important to provide clarification. Regarding the ceremony music, I was very clear that my responsibility was to press play on the Spotify playlist you provided and that I am not a DJ. I played the playlist as directed. The iPad was handled by multiple people throughout the day, and I had to step away from it to manage the many other responsibilities taking place. Once I walked away, I could not control whether someone else accessed the device, changed settings, or put the playlist on shuffle. It is not reasonable to hold me responsible for changes made to a device while it was in someone else’s possession. If uninterrupted management of ceremony music was a priority, that is where having a professional DJ or audio professional would have been appropriate. A coordinator pressing play on a client-provided playlist is not the same service as providing professional DJ and audio management. We also want to directly address the statement that I was “out of country without notice” when you had questions. That is not an accurate representation of what occurred. While I was out of the country, on July 29th, I specifically told you I was available for a phone call on August 5th. I did not receive a response from you until August 6th. You had also communicated that nothing was urgent. I remained available and made that availability known. My previously planned vacation, which occurred approximately a month before your wedding, did not prevent me from communicating with you or supporting you. Our initial call was also delayed due to a family emergency, which you were informed about at the time. That was completely outside of my control, and I immediately worked to reschedule our call. Additionally, I went beyond the typical responsibilities of a day-of coordinator. I stepped in to assist with your food buffet setup even though our team had clearly communicated that we do not provide food-service setup. Venue staff were present, but they did not have the experience or knowledge necessary to properly execute the setup, so I stepped in to make sure it was handled. I did this because I wanted your event to be successful, not because it was part of our contracted responsibilities. We understand that your wedding was incredibly important to you and that you had specific details you wanted followed. We respect that. However, we cannot agree with the implication that the issues you experienced were simply due to a lack of preparation, effort, or professionalism on my part. There were multiple people involved, multiple responsibilities being managed simultaneously, and equipment handled by more than one person. A coordinator can only control what is within their responsibility and possession. We are always willing to take accountability for matters within our scope and control, but we cannot accept responsibility for actions or circumstances that were outside of it. We are sorry the day did not meet your expectations, but we stand behind the effort, professionalism, and additional work we provided throughout your wedding. We sincerely wish you both the best.