Question 1

Approximately how many images will you shoot?

Accepted Answer

With two photographers, you can expect to receive over 4000 RAW images, with approximately 800 of those being edited.

Question 2

Can I add another photographer?

Accepted Answer

Of course. We'd love to create a perfectly suitable package specially for your wedding day!

Question 3

Can I request additional hours of coverage on my wedding day?

Accepted Answer

We prefer to plan this in advance so our team is fully prepared with all the necessary equipment for your big day. However, if extra time is required during the wedding, it’s possible to arrange. Our client service team will provide you with all the details regarding this!

Question 4

Can I upgrade my video to 60 minutes?

Accepted Answer

For an 8-hour package, a 30-minute video allows us to highlight the best moments of your day. We can extend it to 45 minutes depending on the footage available. If you want to add a significant amount of time, there will be an additional charge. The more hours of coverage and extra shooters you have, the easier it will be for us to create a longer video.

Question 5

Are we required to provide a meal?

Accepted Answer

Please! It’s in our Terms of Service to provide a vendor meal. They will eat when you all are eating to ensure they do not miss anything.

Question 6

Can we extend the hours, and is it possible to decide on the day to add more time?

Accepted Answer

You can add extra hours, but it's recommended to plan ahead to make sure your needs are fulfilled. The cost is $100 per additional hour for each shooter and $299 per additional hour for each team.

Question 7

Can we help make decisions regarding the video, such as the background song and which speeches to include?

Accepted Answer

Absolutely! The video decisions are entirely up to you. Before the wedding, you will receive a Pre-Video Edit Form that will guide you in providing us with the direction you’d like for your video. How can I pick my own music? Isn’t there a copyright issue? You are welcome to choose your own music for the video. While there are copyrights, since you are using the videos for personal purposes, we have not encountered any issues with this.

Question 8

How do you film video throughout the day?

Accepted Answer

Our videographer will capture short clips, typically between 20 to 30 seconds long, to ensure the best quality footage. The ceremony and toasts during the reception will be fully recorded with audio. The total file size will range between 50-150GB, depending on the number of hours of coverage you’ve booked. Please note that the length of the wedding video will depend on the amount of footage captured. The exact minutes may vary, and we always strive to provide more footage than what’s listed in your package.

Question 9

I booked a drone, but what if it rains? Will I get a refund?

Accepted Answer

We will make every effort to fly the drone on your wedding day, as there may be breaks in the rain. If the weather doesn’t cooperate, we can return on a sunny day to capture your venue and its surroundings for your wedding videos. Alternatively, we can apply the amount toward products from our store.

Question 10

I booked a package with 2 photographers/videographers, will they arrive at the same time?

Accepted Answer

On the wedding day: Our team always arrives together at the same time. Since the photographers/videographers are working together, we cannot split them between two different locations (for example, if the getting-ready locations are separate). However, we can suggest having them arrive a bit earlier, and we can add this time to your package. Of course, we can travel between locations, but please note that travel time will count as "regular working time."

Question 11

If my venue asks for insurance, will you be able to provide it?

Accepted Answer

If my venue asks for insurance, will you be able to provide it? Of course! We can provide the COI (Certificate of Insurance) addressed to the venue and send it either to you or directly to the Catering Manager — whichever is more convenient for you.

Question 12

My wedding date has been canceled, or we need to adjust and reschedule it.

Accepted Answer

Postponed weddings: Life happens, and that’s perfectly fine. If you decide to postpone your wedding, there are no rescheduling fees. Your new location doesn’t have to be the same as the original! We just need to check if your new date is available in our calendar, and we highly recommend sending us a few potential dates. If you choose not to have the wedding, we can apply your deposit toward an engagement session. We handle each case individually and work with you to find the best solution. However, please note that we have a no-refund policy in the event of a wedding cancellation.

Question 13

What we need from you before the wedding day:

Accepted Answer

1. Timeline — it's really important for us to have it as soon as it's finalized (and feel free to send us your preliminary one now). It doesn’t need to be overly detailed, just a general outline of the events, so we can ensure we capture all the key moments and know the times we should arrive and leave. 2. Three locations: - Bride and groom's getting ready - Ceremony - Reception 3. Shot list (I’m attaching a PDF). Take a look at it, feel free to add or remove anything that’s not necessary. Please let us know if you have any special rituals or ceremonies.

Question 14

When will we receive our edited photos/videos?

Accepted Answer

Editing time frame: It typically takes 4-5 weeks to complete the editing of your photos or videos, starting from the wedding day or after you submit our pre-edit form (whichever is later). You will receive all RAW footage at the same time as the edited photos/videos. If you’d like to add more photos to your edited album after receiving the photos, please send us a complete list with the numbers of the RAW photos in a PDF. After receiving your videos, you are entitled to one free revision, which must be submitted within 30 days of receiving the videos.

Question 15

Will the vendors be dressed appropriately?

Accepted Answer

Our vendors are instructed to wear all black, which is a standard in the industry.

The Vow Muse

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