EMPIRE FACES

This is a surprise to our company, to see this review, and we take our customer satisfaction very seriously. So we will address each comment respectfully. 1. We had good communication the entire process through text & emails, but immediately before the wedding day at the last minute, the Bride asked us to change the time to earlier (6AM) so we had to wait for team to respond & make childcare arrangements etc.. but we accommodated her just fine. 2. Our team showed up EARLY to the venue, before 6AM but no one was there to open the gate. OUR TEAM WAITED OUTSIDE THE GATE, with us calling & texting so we had to wait over 20 minutes for someone to come let us in. 3. No one on our team smokes or uses marijuana at all (one of them is 6mos pregnant, & the other is married to law enforcement.) Complete LIES, but if customer is so familiar with the smell of it, HMM? 4. While there getting ready this customer was begging us to come back in the afternoon (for a different reception look) but never she had never reserved or paid for any afternoon/ 2nd look services!! So to make sure she wasn’t expecting us later, our office immediately called her on site before the wedding. We told her (sister) that comeback service is a separate charge and it was never reserved..so she then said, “ok never mind” 5. Our stylist NEVER said she had “too much hair” but rather that she had a lot of hair to work with, which was actually us paying her a lovely compliment. 6. Bride told our team how much she loved her look and expressed how much they loved her makeup & everything. If we did something wrong, why was she wanting us to return? (Because she tried to tell stylist it was scheduled, when it wasn’t.) We are sorry that customer has negative feelings, but we provided good service, were professional, on time & reliable.

I am Lara, the owner..I was actually there at the wedding prep. And I can say that everything went very well the entire time, except for the spray tan (chest discoloration) part. This Bride did have a Bridal Trial before hand, and was happy at the trial (or we suppose that she would not have used our company if she wasn’t happy.) For pricing: we were offering a BOGO service special for both hair & makeup, and so the Bride did get a great value for beauty services. (Two services for the cost of one) And yes, we do charge a minimum 15% gratuity on a BOGO special. All of this is communicated in the initial quote sent from the beginning. As for there drugstore makeup comment: Quality brands are certainly important, but this is not what makes a good makeup artist. It's also interesting in a world of online beauty videos taken for gospel, how much people think this is good product information, when it isn't. As a makeup trainer (who trains & certifies professional artists all over TX) I can say that it's not worth being a "brand snob" since people over-pay for cruddy products, and sometimes if we need something in a pinch, it's okay to stop & grab something from the store have a backup. News flash, most of your beauty wholesale products still come from various places, and are marked up 80-90%. (*You can check the ingredients, still the same.) I personally did the 2 moms & others, and we had and we had a TEAM of 7 people (even on the special) come out on location to take care of this large group. Every artist has her own kit of various brands & essentials, but we had several airbrush machines there, and we used it on anyone who desired it. (This was never an issue.) I was told personally by all 4 ladies that I did how much they thought it was “perfect” and how they wished we could come “do this everyday.” Bride’s hair was flawless, she was happy with her makeup until she asked us to “fix or match” her spray tan on the chest, neck & body areas because the spray tan was uneven; It (body) was much darker in some areas than on the face. When the shade on chest wasn’t matched quite right, we used mineral water remover, simply took it off and corrected it for her to her request. Set it & bronzed it to match, but we didn't want her face to be as dark, (no oompa-loompas allowed.) As for the others, we always make sure or “adjust” hair or makeup where needed if anything needs fixing to make sure they are happy. We actually had a fun time with the all ladies & the day was pleasant for everyone. Other than the tan correction incident, everyone there said they were happy & loved it.